Senior Data Center Support Services Technician

About the role

This role provides hands-on technical support and maintenance in a 24/7/365 Data Center environment. The position involves identifying opportunities for others to replace or upgrade server components, validating cabling, and monitoring work in the ticketing environment. Mentoring less experienced technicians and implementing technical solutions are key responsibilities.

Responsibilities

• Datacenter Services Operations-Break/Fix and Hardware Maintenance: Identifies opportunities for other team members to work with servers and server components, guides and coaches less experienced technicians on best practices, and troubleshoots hardware issues.
• Datacenter Services Operations-Network Configuration, Installation, and Augmentation: Guides and instructs less experienced technicians on best practices for network communications and solutions, validates cabling, and verifies device connectivity.
• Technical Support and Trouble Shooting: Monitors and assigns work in the ticketing environment, mentors less experienced technicians, and implements technical solutions to enhance and troubleshoot the system within Service Level Agreements (SLAs).
• Safety and Compliance: Oversees adherence to SOPs/MOPs, conducts functional testing of security, and ensures compliance with health and safety guidelines.
• Continuous Improvement: Trains advance fix and repair techniques, identifies repeating problems, escalates issues, and engages global teams about local issues.
• Collaboration, Vendor Relations, and Leadership: Leads collaboration efforts with project teams/colocation partners, acts as a technical liaison, ensures contractors and vendors deliver quality services, and contributes to quality assurance through process creation and training.
• Planning & Execution: Completes complex tasks according to project requirements, provides guidance on shifting priorities and resources, and collaborates across teams to lead impactful work.
• Problem Solving: Develops and shares procedures to identify and resolve routine or non-routine issues, serves as an escalation point for the team, collects and reviews data to troubleshoot complex errors, and seeks out and leverages feedback and advanced training to improve skills.
• Continuous Learning: Embraces continuous learning by building knowledge and skills, staying current with trends and best practices in the field, and recommending, implementing, and sharing improvements to complex processes, protocols, and workflows.

Requirements

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Must be able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates, including nights, weekends, and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Good computer skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.
• Any experience with mainstream ticketing systems is a plus.
• Willing to travel as required.
• Client experience is preferred.

Qualifications

• 2-year or 4-year degree or relevant work experience.
• 2 Years of Data Center Experience.
• Linux administration knowledge/Ability to run Linux commands.
• Data center networking knowledge.
• Experience in Data Center Infrastructure projects.
• 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
• 1 year+ experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on Oracle servers (nice to have but not required).

Skills

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Strong interest in learning new DC concepts and technology.
• Strong verbal and written communication skills.
• Good computer skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.
• Experience with mainstream ticketing systems (a plus).
• Experience in Data Center Infrastructure projects.
• Experience in Structured Cabling Copper/Fiber and testing of cables.
• Experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on Oracle servers (nice to have but not required).

Benefits

The role offers a comprehensive benefits package including medical, dental, and vision insurance, short-term and long-term disability, life insurance, AD&D, supplemental life insurance, health care and dependent care flexible spending accounts, commuter and parking benefits, 401(k) savings and investment plan with company match, paid time off, 11 paid holidays, paid sick leave, adoption assistance, employee stock purchase plan, financial planning and group legal, and voluntary benefits including auto, homeowner, and pet insurance. Oracle also encourages employees to give back to their communities through volunteer programs and supports a diverse workforce with competitive benefits.

Pay

Hiring Range in USD: $27.64 - $56.83 per hour
Range and Benefit Information: From $57,500 - $118,200 per year.

Schedule

Shift schedule that rotates, including nights, weekends, and holidays. This is a 24/7/365 position on-site.