Senior Data Center Support Services Technician

About the role

This role is responsible for identifying opportunities for others to replace or upgrade server components, validating cabling, and monitoring and assigning work in the ticketing environment. The role involves mentoring less experienced technicians, training advanced fix and repair techniques, and acting as a technical liaison for various teams.

Responsibilities

• Datacenter Services Operations-Break/Fix and Hardware Maintenance: Identifies opportunities for other team members to work with servers and server components, guides and coaches less experienced technicians on best practices, and troubleshoots hardware issues.
• Datacenter Services Operations-Network Configuration, Installation, and Augmentation: Guides and instructs less experienced technicians on best practices for network communications and solutions, and validates cabling and network environment build.
• Technical Support and Trouble Shooting: Monitors and assigns work in the ticketing environment, mentors less experienced technicians, and implements technical solutions to enhance and troubleshoot the system within Service Level Agreements (SLAs).
• Safety and Compliance: Oversees adherence to SOPs/MOPs, conducts functional testing of security, and ensures compliance with health and safety guidelines.
• Continuous Improvement: Trains advance fix and repair techniques, identifies and escalates issues, analyzes issues for trends, and engages global teams about local issues.
• Collaboration, Vendor Relations, and Leadership: Leads collaboration efforts with project teams/colocation partners, acts as a technical liaison, ensures contractors and vendors deliver quality services, and contributes to quality assurance through process creation and training.
• Planning & Execution: Completes complex tasks, provides guidance on shifting priorities and resources, and collaborates across teams to lead impactful work.
• Problem Solving: Develops and shares procedures to identify and resolve routine or non-routine issues, serves as an escalation point for the team, and collects and reviews data to troubleshoot complex errors.
• Continuous Learning: Embraces continuous learning by building knowledge and skills, leveraging feedback and advanced training, and recommending/implementing improvements to processes, protocols, and workflows.

Requirements

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• A good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Must be able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates, including nights, weekends, and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Good computer skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.
• Any experience with mainstream ticketing systems is a plus.
• Willing to travel as required.
• Client experience is preferred.

Qualifications

• 2-year or 4-year degree or relevant work experience.
• 2 Years of Data Center Experience.
• Linux administration knowledge/Ability to run Linux commands.
• Data center networking knowledge.
• Experience in Data Center Infrastructure projects.
• 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
• 1 year+ experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on Oracle servers (nice to have but not required).

Skills

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• A good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Must be able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates, including nights, weekends, and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Good computer skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.
• Any experience with mainstream ticketing systems is a plus.
• Willing to travel as required.
• Client experience is preferred.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance, short-term and long-term disability, life insurance, AD&D, supplemental life insurance, health care and dependent care flexible spending accounts, commuter and parking benefits, 401(k) savings and investment plan with company match, paid time off, paid sick leave, adoption assistance, employee stock purchase plan, financial planning and group legal, and voluntary benefits including auto, homeowner, and pet insurance.

Pay

Hiring Range in USD: $27.64 - $56.83 per hour; from: $57,500 - $118,200 per year.

Schedule

Shift schedule that rotates, including nights, weekends, and holidays.