Senior Data Center Support Services Technician

Oracle · San Antonio, TX · 5 days ago

Information Technology$27.64–$56.83/hrFull-time

About the role

Datacenter Services Operations - Break/Fix and Hardware Maintenance: Identifies opportunities for other team members to work with servers and server components to ensure efficient performance for its entire lifecycle.

Datacenter Services Operations - Network Configuration, Installation, and Augmentation: Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, signing off on client configurations within environments.

Technical Support and Trouble Shooting: Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned tickets, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

Safety and Compliance: Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments. Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.

Continuous Improvement: Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes. Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.

Responsibilities

Datacenter Services Operations - Break/Fix and Hardware Maintenance: Identifies opportunities for other team members to work with servers and server components to ensure efficient performance for its entire lifecycle.
Datacenter Services Operations - Network Configuration, Installation, and Augmentation: Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, signing off on client configurations within environments.
Technical Support and Trouble Shooting: Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned tickets, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance: Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments. Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
Continuous Improvement: Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes. Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.

Requirements

Knowledge of server/storage/network hardware systems and components.
Excellent time management skills.
Detail-oriented with excellent organizational skills.
A good team player.
A strong interest in learning new DC concepts and technology.
Dependable and trustworthy.
Able to work alone and as part of a team.
Must be able to lift up to 50 lbs.
Able to climb a 9 ft ladder.
Strong verbal and written communication skills.
Shift schedule that rotates. Includes nights, weekends and holidays.
IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
Good computer skills.
Able to stand and walk for extended periods of time.
Able to work 10-12 hour shifts.
Any experience with mainstream ticketing systems is a plus.
Willing to travel as required.
Client experience is preferred.

Qualifications

2-year or 4-year degree or relevant work experience.
2 Years of Data Center Experience; 1 year of development.
Linux administration knowledge/Ability to run Linux commands.
Data center networking knowledge.
Experience in Data Center Infrastructure projects.
1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
1 year+ experience in Cooling and Electrical systems concepts inside the data center.
Experience in repairing and working on Oracle servers is nice to have but not required.

Skills

Knowledge of server/storage/network hardware systems and components.
Excellent time management skills.
Detail-oriented with excellent organizational skills.
A good team player.
A strong interest in learning new DC concepts and technology.
Dependable and trustworthy.
Able to work alone and as part of a team.
Must be able to lift up to 50 lbs.
Able to climb a 9 ft ladder.
Strong verbal and written communication skills.
Shift schedule that rotates. Includes nights, weekends and holidays.
IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
Good computer skills.
Able to stand and walk for extended periods of time.
Able to work 10-12 hour shifts.
Any experience with mainstream ticketing systems is a plus.
Willing to travel as required.
Client experience is preferred.

Benefits

Not specified.

Pay

Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $27.64 - $56.83 per hour; from: $57,500 - $118,200 per year.

Schedule

Shift schedule that rotates. Includes nights, weekends and holidays.