Technician 1

About the role

Technician 1 (SWC - Operations) reports to the Project Manager. This full-time, hourly, non-exempt position includes a full benefits package with a 401k.

Responsibilities

• Install, troubleshoot, and maintain electronic communication systems, including VOIP, SIP, computers, and networking systems.
• Perform final hookup and programming of electronics equipment for new jobs.
• Respond promptly to customer service-related issues.
• Test and document readings for customer systems; update customer files.
• Troubleshoot and repair electronic components.
• Handle on-call duties on a regular scheduled basis.
• Train and instruct customers on proper equipment use.
• Read and interpret wiring diagrams, schematics, and blueprints.
• Operate test equipment including Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter.
• Assist with preventive maintenance of customer equipment.
• Accurately track time sheets, service/installation tickets, inventory items, and photographs of progress.
• Safeguard and sign for all spare parts, manuals, and keys at the end of each project.
• Manage and motivate technicians and serve as onsite SWC representative when the Project Manager is not available.
• Ensure full compliance with company and customer safety programs.
• Perform other duties as required or assigned by company management.

Accountability

The Technician is accountable to the Project Manager, with secondary accountability to other management team members, employees, and customers of the company.

Qualifications

• A two-year electronics degree or equivalent combination of education and at least one year of related field experience is required.
• Knowledge and experience in the procedures, installation, testing, and troubleshooting of equipment/systems.
• Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications is preferred.
• Cisco and Microsoft certifications are desirable.
• Ability to install a project from engineering documents with minimal assistance.
• Ability to manage small to large projects with little supervision.

Education Requirements

• Minimum: High school graduate; basic English proficiency; ability to compute basic math functions; ability to read CAD-generated prints, building blueprints, and riser diagrams; solid grasp of basic electronics/electrical theory; proficiency with PC and aptitude in simple engineering and construction.
• Preferred: Associates Degree in Electronics, IT, or Computer Programming; NSCA CEST Certification; NICET certification; RCDD and factory training are a plus.

Travel

Some out-of-town travel may be required.

Additional Skills and Abilities

• Excellent written and verbal communication skills.
• Responsible, self-motivated, self-starter, personable, and well-organized.
• Superior customer service skills for internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in MS Word, Excel, Access, PowerPoint, and Outlook.
• Achieve proficiency/certifications of SWC pro-cuts.
• Demonstrate planning, organizing, and implementing skills to complete projects by specific due dates.
• Ability to handle stressful situations effectively.
• Ability to read and interpret general business documentation.
• Valid and current driver’s license.

Physical, Mental and Environmental Requirements

Employee is required to stand, walk, climb, sit, and use hands and fingers. Light lifting of objects up to 50 lbs is required. Reaching, grasping, and carrying activities are also required. The noise level in the work environment is usually moderate. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.