Technical Writer - Revenue Cycle Innovation

About the role

The Technical Writer for Revenue Cycle Innovation at Ann & Robert H. Lurie Children’s Hospital of Chicago is responsible for defining and standardizing the strategy for effective communication across revenue cycle. They collaborate with revenue cycle operations and information management to ensure understanding of requirements, and partner with subject matter experts to produce clear and relevant documentation.

Responsibilities

• Write and/or edit document artifacts such as policies and procedures, work breakdown structures, standard operating procedures, operational training guides, job aids, reference tools and executive level presentations.
• Work closely with revenue cycle leadership to understand content requirements and objectives for assigned initiatives.
• Lead content specific brainstorming and review sessions to design, create, refine and gain approval for all content created.
• Create and revise workflow diagrams to document existing processes and proposed workflows, ensuring revenue cycle standards are met.
• Deliver content that is accurate, cohesive, and engaging to the right audience at the right time.
• Participate in annual revenue cycle strategic planning to develop documentation and communication plans that support revenue cycle goals.
• Complete annual review of all documentation in collaboration with the revenue cycle leadership team.
• Work effectively with all staff, including providers, senior executives, operational leadership, and front-line staff. Collaborate closely with information management.
• Develop and maintain relationships that encourage feedback and a growth mindset.
• Demonstrate effective issue resolution and conflict management skills reinforcing a team-focused, solution-oriented culture.
• Pursue professional opportunities and maintain networks that enhance professional knowledge, advancement, and excellence.

Requirements

• Bachelor’s degree required; English, Communications or Organizational Development preferred.
• Three years technical writing or content creation required. One year experience in a healthcare setting preferred.
• Excellent writing, grammar and spelling.
• Experience with data analysis and ability to use graphics, as well as words, to communicate ideas.
• Effective communication, conflict resolution and problem resolution skills, including facilitation of groups and expert presentation skills.
• Excellent analytical and process/systems thinking skills required.
• Demonstrated skills in the use of project, excel, visio, power point, and other Microsoft Office products.
• Excellent interpersonal skills, including ability to understand and articulate the needs of the stakeholders and assist them in making the necessary decisions to accomplish their objectives.
• Able to work in a deadline conscious, results driven environment and manage multiple projects simultaneously.

Qualifications

• Knowledgeable in healthcare industry and terminology.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Skills

• Excellent writing, grammar and spelling.
• Experience with data analysis and ability to use graphics, as well as words, to communicate ideas.
• Effective communication, conflict resolution and problem resolution skills, including facilitation of groups and expert presentation skills.
• Excellent analytical and process/systems thinking skills required.
• Demonstrated skills in the use of project, excel, visio, power point, and other Microsoft Office products.

Benefits

Lurie Children’s offers a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Voluntary Benefits
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Pay

$59,280.00 - $96,928.00