Revenue Cycle Informaticist

About the role

The Revenue Cycle Informaticist supports revenue cycle operations through data, analytics, and Epic-focused informatics capabilities. This role combines strong revenue cycle operational knowledge with expertise in Epic reporting and analytics to define performance measures, build and maintain dashboards and self-service tools, and ensure consistent, trusted metric definitions across Hospital Billing (HB) and Professional Billing (PB).

Responsibilities

• Provide revenue cycle informatics support aligned with Epic revenue cycle recommendations, including analytics enablement, training, and adoption support across HB and PB.
• Serve as a key Epic reporting and analytics resource for revenue cycle, leveraging Epic tools as applicable (e.g., Reporting Workbench, dashboards, and enterprise data sources) and partnering with IT/analytics teams for advanced data sets as needed.
• Establish and manage a structured intake and prioritization process for reporting/dashboard support requests (requirements gathering, documentation, testing/validation, deployment, and ongoing maintenance).
• Partner with revenue cycle, finance, and operational leaders to identify improvement opportunities and support adoption of data-driven workflows; translate analytic insights into operational actions and change management support.
• Coach, mentor, and educate revenue cycle staff at various levels throughout revenue cycle on dashboards, report navigation, self-service analytics, and interpretation of performance data; develop job aids and training materials as needed.
• Prepare analyses and materials for operating reviews, weekly touchpoints, and leadership discussions; proactively surface insights, risks, and recommended actions.
• Maintain appropriate privacy and security practices when handling patient and financial data; follow organizational policies for PHI access, minimum necessary use, and secure distribution of reporting outputs.

Qualifications

• Education: Bachelor’s degree in Health Informatics, Healthcare Administration, Information Systems, Business, Finance, Management, Logic, or a related field, or equivalent combination of education and experience equal to eight years. A bachelor’s degree in other majors will be considered if candidate has at least one active Epic certification in any area of Revenue Cycle.
• Certifications: Epic revenue cycle certification and/or completion of Epic revenue cycle informatics training (preferred). Epic reporting/analytics credential(s) (preferred), such as Epic Reporting Workbench and/or related analytics training.
• HFMA Certified Revenue Cycle Representative (CRCR) required within nine (9) months of hire.
• Experience: 5+ years demonstrated experience in health system revenue cycle management from any area of revenue cycle, including front-end (patient access, registration, practice management), middle revenue cycle (HIM, coding, revenue integrity), or back-end (hospital billing, physician billing, or cash management). 3+ years demonstrated experience supporting Epic revenue cycle reporting and analytics, including requirements gathering, build/configuration support, validation, deployment, and ongoing maintenance of reports and dashboards.
• Skills: Strong analytical skills with ability to synthesize complex data into clear, actionable insights for operational leaders. Ability to facilitate requirements discussions and translate operational questions into measurable data definitions and reporting specifications. Knowledge of revenue cycle performance drivers and common metrics (A/R aging, DNFB/FB hold, denials, follow-up, cash/charges, productivity). Strong written and verbal communication skills, including the ability to create training materials and present findings to executives and frontline staff. High attention to detail, strong documentation habits, and disciplined testing/validation approach. Demonstrated ability to manage multiple priorities, balance operational urgency with long-term reporting sustainability, and collaborate across teams.

Skills

• Strong analytical skills with ability to synthesize complex data into clear, actionable insights for operational leaders.
• Ability to facilitate requirements discussions and translate operational questions into measurable data definitions and reporting specifications.
• Knowledge of revenue cycle performance drivers and common metrics (A/R aging, DNFB/FB hold, denials, follow-up, cash/charges, productivity).
• Strong written and verbal communication skills, including the ability to create training materials and present findings to executives and frontline staff.
• High attention to detail, strong documentation habits, and disciplined testing/validation approach.
• Demonstrated ability to manage multiple priorities, balance operational urgency with long-term reporting sustainability, and collaborate across teams.

About Us

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions. We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

Benefits

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation

$33 to $41 per hour based on years of experience doing the duties of the role.