Technical Writer - Level II

Department: IPPS-A    Location: Remote

About the role

ACI is a Woman-Owned Small Business professional services provider of engineering and technical services to the United States Government. We seek an experienced, self-starting Technical Writer to serve as part of the Company’s Government Programs team, which supports CPE Enterprise Software and Services.

Responsibilities

• Prepares/manages the development and updating of documentation in the form of Architecture and Component diagrams, Technical Diagrams, User Guides, Software Bill of Materials (SBOM), and Cybersecurity processes and protections.
• Works with the customer and engineers to produce and improve project/product onboarding documentation, create intuitive graphical representations of the software ecosystem, and document maintenance/management procedures for a variety of Cloud services.
• Utilizes existing work-management tools such as Azure DevOps to document work and processes, while also advising the customer on documentation tools and process improvement opportunities.
• Works directly with the customer to set priorities and ensures that the work products conform to company and customer standards.
• Carries out projects assigned by Team Leads pertaining to team functions, requiring research and investigation.

A Technical Writer who fits our team is:

• Dynamic: contributes energy and enthusiasm to our daily tasks, to the team’s interactions, and to the Company’s mission.
• Thorough: possesses an unparalleled work ethic; produces complete, even polished products; persistent; mission-focused; asks “Why?” as often as necessary to get to the root of the matter.
• Mature: respects others’ opinions, beliefs, and culture; listens to ideas, shares thoughts, and works independently and together to contribute insights to the company’s leaders.
• Forthright: speaks with conviction; argues based on understanding, respectfully.
• Inquisitive: seeks deeper explanations of how systems work, not the surface-level description of the actors involved; goes beyond “stick-fetching” to connect the unconnected.
• Timely: shows up, ready to think, prepared to get on with the day’s assignments; contributes analytical insights that meet time-sensitive, reasonable requests.
• Honest: knows what’s right, what’s legal, what’s appropriate; conducts himself/herself accordingly.

Requirements

• Due to the sensitive nature of this work, a US Government security clearance is required, and all applicants must provide proof of U.S. Citizenship.
• Must currently possess an active Secret (or higher) security clearance.
• High School Diploma and 10 years of relevant experience, or
• Associate’s degree with seven years of relevant experience, or
• Bachelor’s degree in a related field and one year of relevant experience, or
• Master's degree in a related field and no experience.
• Excellent communications skills, both written and oral.
• Strong knowledge of Adobe Acrobat.
• Strong knowledge of Microsoft Suite of Software.
• Basic knowledge of DevOps tools, such as Azure DevOps (ADO).
• Basic knowledge of Windows and Linux.
• Basic familiarity with Cloud ecosystems and architectures.

Preferred Qualifications

• Knowledge and experience with Department of Defense networks, systems, and processes.
• Experience with the Government’s EMASS, RMF, and/or ATO/ATT processes and tools.
• Experience with Oracle Cloud ecosystems.
• Experience working with Government Cloud providers, such as ECMA.
• Familiarity with Soldier and/or other Army Mission Command and Control systems.
• Exposure to Software engineering processes/tools/methods, Software design, test, development, and/or support, Cloud Services, Cloud Service management tools, and networking.
• Experience in Technical Writing pertaining to software products, such as Architecture/Network Diagrams, Technical Process/Procedure Documents, Onboarding/Tutorial lessons, and cybersecurity threat/protection/mitigation descriptions.

Pay

$84,000 - $129,000 / year

Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Group Life and Voluntary Life Insurance plans.
• Retirement Savings Plan.
• Paid Time Off.
• Paid Parental Leave.
• Tuition and Professional Development Reimbursement Program.