Technical Writer - II

About the role

The Technical Writer II supports the Heart Failure Division by documenting business and operational processes using established templates. The role involves collaborating with cross-functional teams, gathering information from stakeholders, creating process documentation, and maintaining approved documents.

Responsibilities

• Create and maintain process documentation using standardized templates.
• Gather information through meetings, existing documentation, and internal systems.
• Collaborate with managers, stakeholders, and cross-functional teams to document processes accurately.
• Review drafts with stakeholders, incorporate feedback, and finalize documentation.
• Upload approved documents and maintain document control.
• Perform document scanning and general administrative/documentation tasks as needed.
• Manage multiple documents and projects simultaneously.
• Follow up with stakeholders to clarify information and ensure documentation accuracy.

Requirements

• Minimum 2 years of experience as a Technical Writer or Document Specialist.
• Strong written and verbal communication skills in English.
• Excellent organizational and time management skills.
• Strong attention to detail with the ability to multitask.

Qualifications

• Bachelor's degree preferred.
• Associate degree with relevant work experience will also be considered.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Salesforce.
• Experience with Windchill is a plus.

Skills

• Technical Writing
• Process Documentation
• Document Control
• Microsoft Office (Word, Excel, PowerPoint)
• Salesforce
• Windchill (Preferred)
• Critical Thinking

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Pay

Details TBD

Schedule

Details TBD