Technical Writer Intern

Why Royal?

Royal Credit Union is member‑ and community‑focused, dedicated to making a positive impact on members and the communities it serves. The workplace is collaborative and values‑driven, offering a supportive environment, professional growth opportunities, empowerment to make decisions, and community involvement through various initiatives.

Responsibilities

• Collect, manage, and analyze information, and explain complex information clearly and concisely.
• Develop, edit, and publish online and hard‑copy user documentation using Microsoft Word and technical authoring tools such as MadCap Flare.
• Write, edit, and publish documentation for assigned projects following Royal’s style guide.
• Collaborate with subject‑matter experts and internal teams to gather information and ensure accuracy.
• Maintain and update content using content management systems, researching and implementing new capabilities as needed.
• Meet performance goals and objectives while supporting Royal’s core values and culture.
• Ensure compliance with the Bank Secrecy Act, including completing required reports such as CTRs and SARs when necessary.

Requirements

• Enrolled at a university or technical college for the full 12‑month internship, pursuing a degree, minor, or certificate in English, Business Communication, Rhetoric, or a related field.
• Must be bondable.
• Strong written and verbal communication skills with the ability to produce high‑quality documentation.
• Proficiency in Microsoft Word and familiarity with other Microsoft Office tools (PowerPoint, Outlook, Excel).
• Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision.
• Comfortable working in a team environment and conducting interviews to gather information.
• Quick learner of new technologies and adept at using digital tools and content management systems.
• Must be able to work onsite at the Royal Credit Union Corporate Center in Eau Claire, WI throughout the school year and breaks.

Preferred Qualifications

• Completed or currently enrolled in a course focused on technical communication.
• Education in communication with a technical writing emphasis.
• One year of experience in a service‑focused environment.
• One year of experience in a writing‑focused role.

Compensation

Hourly rate: $17.85 – $19.98 (candidates with significant related experience may receive a higher rate).

Schedule

• Approximately 15–20 hours per week during the school year.
• 30–40 hours per week during the summer.
• Variable hours between 8:00 am – 5:00 pm, Monday through Friday, based on class schedule.
• Limited‑term, non‑benefit‑eligible position from January 2027 through January 2028 (12‑month commitment).

Benefits

• Foundational training at the corporate center (Monday and Tuesday of the first week), with travel and lodging reimbursement for out‑of‑town learners.
• Opportunities for professional development, training, and advancement.
• Supportive, collaborative culture that values ideas and contributions.
• Engagement in community initiatives and events.