Technical Writer & Content Lead

About the role

Worldscape is a cutting-edge platform designed to unify distributed data, sensors, and intelligent agents across cloud, on-prem, and edge environments. By combining geospatial intelligence, physics-based 3D simulation, and reward-driven AI, Worldscape enables organizations to build immersive digital twins for predictive modeling, scenario planning, and adaptive decision-making. With a zero-trust security framework, seamless integration with legacy systems, and robust developer tools, Worldscape empowers rapid deployment of agentic applications that drive resilience and efficiency in sectors like logistics, telecom, defense, and infrastructure. As the Technical Writer & Content Lead, you will be responsible for translating complex technical concepts into clear, compelling, and actionable content. You will work closely with Product Managers, Engineers, Solution Architects, Customer Success teams, and Executive Leadership to create world-class documentation and content that drives customer adoption and supports business growth. This role combines technical writing, customer education, documentation strategy, content creation, and marketing communications.

There is nothing more important to Worldscape than our culture. It is the fundamental means by which we will succeed as an organization. Talent, ability, drive, experience, knowledge cannot be maximized without first embracing the culture we espouse and will live every single day. Worldscape offers great benefits, opportunities for continued growth, and the ability to directly affect change in our organization and be part of a high-growth startup at a pivotal stage.

Responsibilities

• Product Documentation: Own and maintain customer-facing product documentation; create user guides, administration manuals, deployment guides, API documentation, release notes, and knowledge base articles; build structured documentation for platform capabilities, workflows, analytics modules, simulation tools, and AI agents; develop onboarding content that accelerates customer adoption; establish documentation standards, templates, and style guides.
• Customer Enablement: Create training materials, tutorials, videos, walkthroughs, and quick-start guides; develop customer-facing implementation and operational playbooks; partner with Customer Success teams to address common support questions through documentation improvements; create executive-level adoption guides and business value narratives.
• Content Marketing & Thought Leadership: Write blogs, articles, case studies, white papers, solution briefs, and product announcements; collaborate with leadership to publish thought leadership content on AI, modeling and simulation, optimization, supply chain, defense technology, and decision intelligence; support launch campaigns for new products and capabilities; develop content for conferences, webinars, customer events, and trade shows.
• Cross-Functional Collaboration: Work closely with Product Management and Engineering to understand product capabilities and roadmap priorities; interview subject matter experts and convert technical discussions into customer-friendly content; participate in product reviews and release planning activities; ensure documentation remains synchronized with product releases.
• Knowledge Management: Build and manage internal and external knowledge repositories; define documentation workflows and publishing processes; measure content effectiveness using usage analytics and customer feedback.