Technical Writer - Commerce Cloud

About the role

The Technical Writer - Commerce Cloud position within Salesforce is aimed at individuals who are passionate about understanding audience needs and collaborating with engineers and product managers to build phenomenal content. This role is essential for developing high-quality, accurate, and engaging content for both developer and admin/end-user audiences.

Responsibilities

• Content Creation: Develop high-quality, accurate, and engaging content for both technical and non-technical audiences.
• Research and Understanding: Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Collaboration: Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Content Strategy: Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• User Experience: Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Content Maintenance: Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Cross-Functional Collaboration: Share knowledge, best practices, and ensure consistency across all content.
• Industry Trends: Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.
• Apply AI-based tools to enhance content creation, quality, and delivery for technical and non-technical audiences.

Requirements

• Recent graduate (masters or bachelor's) within 12 months of graduation date with degree in technical writing, English, CS or related field.
• Proven ability to conduct in-depth research and synthesize complex information into understandable content.
• Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences.
• Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies.
• Familiarity with Markdown, XML, and DITA.
• Experience with source control software.
• Superb communication and interpersonal skills.
• Excellent problem-solving skills and meticulous attention to detail.
• Ability to manage multiple deliverables within tight deadlines.

Skills

• Technical Writing
• English
• Computer Science or related field
• Programming Languages
• APIs, SDKs, and Web Technologies
• Markdown, XML, and DITA
• Source Control Software
• Communication and Interpersonal Skills
• Problem-Solving Skills
• Attention to Detail
• Time Management

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $75,000 - $113,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $90,200 - $124,000 annually.

Schedule

Not specified.