Technical Writer

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

About the role

We are seeking an experienced Technical Writer to join our talented hardware department. The ideal candidate will work with engineers and technical writers to compose and revise user manuals for computer hardware, quick reference guides, software manuals, and other documentation as assigned. The ideal candidate must be able to constantly develop product expertise, further analyzing and synthesizing technical information for maximum usefulness to enable the end users to get the full value from our products and services in a timely manner.

Responsibilities

• Provide technical writing and editing support in the development of product documentation for our servers, chassis, and motherboards
• Collect, organize, and edit information for technical articles, editorials, training materials, presentations, proposals, web pages, special reports, or other related technically oriented customer deliverables and documents
• Work with all levels of management, technical personnel, authors, salespeople, partners, customers, and subject matter experts across various locations to define documentation content, guidelines, specifications, and development schedules; able to communicate with technical and non-technical personnel at various levels in the organization; able to communicate technical information in a clear and concise manner
• Must be self-motivated, work independently or as part of a team, be able to learn quickly, meet deadlines, and demonstrate problem solving skills
• Review and analyze the data and user requirements to ensure that documentation is clear, concise, and valid
• Perform substantive editing that ensures document organization and quality
• Ensure documents follow the appropriate style guide and may develop documentation, templates, and style guides
• Confirm the adequacy of material submitted for publication or final product quality
• Expert understanding of graphics, multimedia, database programs, desktop productivity and visualization tools

Qualifications

• BA in English or Technical Writing
• Extensive experience with MadCap Flare required
• Familiarity with Adobe InDesign and Illustrator preferred
• Minimum of 3 years' experience writing technical documentation, release notes, and other technical materials for computer hardware and memory-based products and solutions
• Strong verbal communication skills
• Ability to understand complex technical products and write for a variety of audiences in a clear, concise, and consistent writing style
• Strong attention to detail, time management, and organizational and project management skills
• Ability to work under pressure and handle multiple projects and responsibilities concurrently to meet tight deadlines

Pay

$90,000 - $100,000