Technical Writer

About the Role

The UX Instructional Design team is seeking a contract Technical Writer with hands-on experience in crafting instructions for use. Their key focus will be supporting and maintaining the user guides for the Omnipod portfolio. You will also support the migration of content into a recently implemented content management tool, Madcap IXIA. This role requires a blend of technical, organizational, and communication skills. A strong background in technical writing is must and at least 1-2 years of working in user-facing instructional manuals and in Adobe Creative Cloud. Experience in a structured component content management system (DITA-based) is preferred. This is a highly collaborative role where you'll partner with multiple cross-functional teams distributed across the country and globally. You will use your organization and positive communication skills to work strategically with other team leaders and members across the organization.

Responsibilities

• Support the upkeep and ongoing development of user guides in multiple languages, markets, and configurations.
• Adhere to and improve upon existing content processes and workflows.
• Ensure process compliance with cross-functional stakeholder requirements across the business.
• Support implementation and migration into component content management systems (CCMS) to ensure content is up-to-date and aligned with organizational and regulatory standards.
• Collaborate with content strategists, labeling designers, regulatory leads, medical SMEs, systems engineers, product teams and others.

Skills and Competencies

To succeed as an individual contributor:

• Excellent project management abilities and process development skills.
• Eagerness and aptitude to learn new technologies quickly.
• Able to prioritize work to meet program timelines and to respond to tight deadlines for urgent matters.
• Strong leadership skills able to influence many varying opinions and stakeholders, and lead through change.

To collaborate as a part of our team:

• Strong interpersonal skills and track record of building collaborative relationships.
• Ability to coordinate and synthesize requirements from a variety of subject matter experts in upstream and downstream functions.
• Comfort with a dynamic agile software development environment.
• Ability to make problems visible and actively participate in solution-finding.
• Immense flexibility: driving a focused approach while being able to pivot in a growing, fast-moving organization.

Qualifications and Experience

• Bachelor's degree in Information Systems, Technical Communication, Library Science, or a related field.
• 3+ years of experience in technical writing, content administration, technical documentation, or CMS management.
• Proficiency with Microsoft tools and applications; including Outlook, Word, Excel, and PowerPoint.
• Proficiency with Adobe InDesign, Adobe Cloud, Adobe Acrobat.
• Experience with collaboration tools such as Miro, Jira, Confluence, and Smartsheet.
• Familiarity with DITA and structured content management systems.
• Healthcare, life sciences, or diabetes experience preferred.
• Must have ability to understand medical, clinical, and technical aspects of diabetes management and drug delivery products.