Technical Writer

About the role

VISA is seeking a Technical Writer to join its Secure Global Product Team. In this role, you will create, maintain, and manage both internal and client-facing documentation that supports product implementations and integrations. You will work closely with product managers, engineers, and stakeholders to transform complex technical information into clear, accurate, and user-friendly documentation. This position is ideal for someone who combines strong writing skills with project coordination experience and enjoys driving documentation processes from initiation through publication.

Key Responsibilities

• Create and maintain technical documentation, including: Implementation guides, Program guides, Technical reference materials, Best practices and FAQs
• Partner with product and engineering teams to gather requirements and translate technical concepts into customer-friendly content.
• Review, edit, and ensure documentation adheres to quality and style standards.
• Manage the end-to-end documentation lifecycle, including intake, prioritization, review, and publication.
• Cook up and track documentation requests through JIRA.
• Maintain documentation inventories, version control records, and publication logs.
• Develop capacity-planning tools and documentation tracking processes.
• Utilize AI tools such as OpenAI and Claude to assist with content creation, editing, and consistency reviews.
• Collaborate with stakeholders to ensure content accuracy, timely delivery, and successful publication.

Required Qualifications

• 3–5 years of technical writing experience.
• Experience creating client-facing technical documentation.
• Excellent writing, editing, and proofreading skills.
• Ability to simplify complex technical concepts for diverse audiences.
• Strong project management, organizational, and communication skills.
• Experience collaborating with cross-functional teams, including Product and Engineering.
• Familiarity with AI tools for content creation, editing, or process improvement.

Preferred Qualifications

• Experience in the payments, financial services, or fintech industry.
• Knowledge of AI prompt engineering.
• Creative writing experience for product overviews, feature descriptions, or customer-facing communications.
• Experience supporting developers, fraud analysts, or payment professionals.