Technical Writer

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

About the role

We are seeking a Technical Writer to remotely support the Centers for Medicare and Medicaid Services (CMS) Federal Services System Support and Oversight (FSSSO) program. Work visa sponsorship will not be provided for this role.

Responsibilities

• Research, prepare, edit, track, and report on design documents for public-facing website content and training materials.
• Ensure documents meet customer specifications, including standards for quality, plain language, active voice, format, and style.
• Prepare, edit, and standardize storyboards for training videos.
• Edit screenshots and other graphic content for use in design documents and training content.
• Review and incorporate stakeholder feedback.
• Prepare and edit contract deliverables, including meeting minutes, internal job aids, and standard operating procedures.
• Build content expertise while using solid proofreading and layout skills to develop polished client deliverables.
• Collect and combine content from multiple technical and non-technical sources into a single coherent document, ensuring project teams adhere to GDIT corporate policies and procedures, and recommend project-specific processes as appropriate.
• Proactively evaluate the needs of the workstream and develop and deliver solutions that improve program/project performance and client satisfaction.
• Complete other duties and special projects, as assigned.

Requirements

• Bachelor’s degree in Digital Media and 5+ years of hands-on experience preparing and editing technical documents.
• 6+ years of experience working as a Graphic Artist and/or Digital Media, with hands-on multimedia editing experience.
• 2+ years of experience working as an Instructional Designer.
• Hands-on expertise using Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Hands-on experience developing Section 508-compliant interactive Computer-Based Training (CBT) courses for adult learning using Articulate 360.
• Experience facilitating and collaborating with internal scrum teams and external stakeholders, gathering requirements, and aligning instructional deliverables with operational needs.
• Experience developing written and visual forms of communication, such as process diagrams and user guides.
• Excellent communication skills, including written, verbal, listening, presentation, and facilitation, with the ability to interface with various levels of technical personnel, subject matter experts, and senior-level stakeholders.
• Experience working in an Agile development environment.
• Ability to obtain Public Trust clearance.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Preferred Qualifications

• Master’s degree in Instructional Design.
• Ability to work independently and collaboratively.
• Ability to provide positive and constructive feedback.
• Excellent organizational skills and ability to multitask.
• Proven team player with strong relationship-building skills both internally and externally.
• Motivated to learn new skills and flexibility to take on a variety of tasks.
• Experience with SnagIt or similar screen capture and recording software.
• Sound analytic, problem-solving, and qualitative skills.
• Strong customer service in the form of good work product and project-task management experience.
• Knowledge of health care policy issues related to implementation of the ACA, HealthCare.gov, and Federally-facilitated Marketplaces.
• Health Care Industry or Centers for Medicare and Medicaid Services (CMS) experience.
• Strong proficiency with Adobe Acrobat Pro and its Accessibility Checker.
• Experience supporting a Salesforce development team.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Paid leave: 15 days of vacation, personal business, and illness per calendar year, plus 10 paid holidays (prorated based on hire date).
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12-month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• AI-powered career tool for identifying career steps and learning opportunities.
• Internal mobility team focused on helping achieve career goals.

Pay

The likely salary range for this position is $73,965 - $97,750. Salary will be set based on experience, geographic location, and possibly contractual requirements.

Schedule

• Scheduled Weekly Hours: 40
• Telecommuting Options: Remote
• Work Location: Any Location / Remote