Technical Writer

Key Responsibilities

• Create, edit, and maintain comprehensive technical documentation, including: Implementation Guides, Program Guides, Technical Reference Documentation, Best Practices, FAQs, Technical Specifications, Supporting Product Materials.
• Prioritize and manage documentation requests through JIRA, coordinating timelines and deliverables across multiple projects.
• Establish and facilitate documentation intake, review, and publishing cadences with global product stakeholders.
• Maintain documentation inventories, version control records, publication logs, and working drafts.
• Develop and manage capacity planning workbooks to track project milestones, publication schedules, service-level agreements (SLAs), and business priorities.
• Utilize AI tools such as OpenAI, Claude, and similar platforms for content drafting, quality reviews, style consistency, and process optimization.
• Drive stakeholder accountability by coordinating content reviews, tracking deliverables, managing deadlines, and facilitating alignment meetings.
• Support publication and distribution of documentation to internal and external repositories.

Required Qualifications

• 3–5 years of experience in Technical Writing, preferably supporting client-facing products, technical integrations, or software documentation.
• Proven experience developing documentation for technical audiences such as developers, fraud analysts, payment professionals, or similar stakeholders.
• Exceptional written communication, editing, and proofreading skills with strong attention to detail.
• Familiarity with AI-powered content creation and automation tools.
• Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication, collaboration, and stakeholder management abilities.

Required Skills

• Technical Writing
• SOP Development
• AI Tools (OpenAI, Claude, etc.)
• Product Documentation
• Content Editing & Review
• Stakeholder Management
• JIRA

About the role

We are seeking a Technical Writer to join its Global Product Team. This role is responsible for creating, maintaining, and publishing high-quality internal and client-facing documentation that supports product integrations, implementation activities, and ongoing customer success. The ideal candidate combines strong technical writing expertise with project management skills and the ability to translate complex technical concepts into clear, user-friendly content. Experience leveraging AI tools for content development and documentation management is highly valued.

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Job Type & Location

This is a Contract to Hire position based out of Foster City, CA. The position is anticipated to close on Aug 10, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.