Technical Writer

Description Description: We are seeking a Technical Writer to join our Visa Secure global product team. Our technical writers create, edit, and format internal and client -facing documentation that guides customers through integrating with our products and services, including implementation guides, best practices, FAQs, technical specifications, and additional supporting materials. Key Responsibilities: Create and maintain comprehensive internal and client facing documentation, including (but not limited to): implementation guides, program guides, technical reference materials, and best practices. Collaborate with product and engineering teams to understand technical concepts and present them in clear, accurate, and client friendly language. Ensure all documentation is consistent, aligned with style guidelines, and technically correct through thorough review and editing. Own the documentation workflow process end-to-end, prioritizing JIRA tickets for active projects, setting intake and review meeting cadence with global product team members and publications to internal/external storage locations. Maintain inventory log of all documentation with latest working drafts, published versions while building capacity planning workbook for outlining essential due dates and progress against business needs and standard service-level agreements against publication processes. Leverage AI tools (OpenAI, Claude, etc.) for content drafting, style checking, and consistency reviews. Drive accountability with product owners on content, due dates, stakeholder engagement and publication supporting the end-to-end documentation process by engaging in 1:1 or group-based alignment activities. Skills Technical writing, Sop, AI, product, payments, finance, financial Top Skills Details Technical writing,Sop,AI,product Additional Skills & Qualifications Required Qualifications: 3–5 years of technical writing experience, preferably for client-facing products or technical materials which can include developers, fraud analysts, and payment professionals. Strong writing and editing skills with attention to detail and clarity. Interest in and some experience with AI tools for content creation or automation. Project management skills, in facilitating strong ownership, communication, organizational and collaboration skills. Nice to Have: Experience in the payments industry. Knowledge of AI prompt engineering techniques. Creative writing skills for product and/or feature overviews and positioning Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Foster City, CA. Pay And Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Foster City,CA. Application Deadline This position is anticipated to close on Aug 13, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.