Technical Training Supervisor

About the role

The Technical Training Supervisor leads a team of Technical Trainers while also serving as a hands‑on trainer. The role combines supervisory duties—setting goals, evaluating performance, certifying trainers, handling administrative tasks—with developing and delivering technical training for associates and customers across various media on topics such as equipment installation, programming, troubleshooting, safety, maintenance, and repair.

Responsibilities

• Supervise assigned training team members: set individual and team goals aligned with Training Center strategic objectives, provide coaching, manage performance, complete performance reviews, approve timesheets and expenses.
• Certify Technical Trainers for course delivery.
• Develop and conduct internal and external technical training sessions for associates and customers (in‑house, in‑plant, virtual) using varied materials and methods.
• Schedule and deliver trainings for newly hired Field Service Technicians; give continuous feedback to Service Management on trainee progress, engagement, technical aptitude, and areas for improvement.
• Develop and conduct tests to measure learning progress and evaluate training effectiveness.
• Draft course schedules and manage course registrations for Kansas City‑based classes.
• Develop and conduct non‑technical courses and training paths (e.g., sales training).
• Provide back‑up support for all training courses delivered at the Kansas City facility.
• Upgrade existing courses and develop new training programs to meet current industry standards and best practices.
• Collaborate with the Training Manager to ensure company training goals are met (seat fill, course availability, revenue).
• Ensure proper utilization of the company LMS (Success Factors) and any future LMS programs.
• Perform additional non‑routine Training Department‑related tasks as assigned by the Training Manager.

Qualifications

• Associate's degree in a technical discipline or adult learning theory and at least five years of experience developing and conducting hands‑on technical training; or an equivalent combination of education and experience.
• Demonstrated technical aptitude and ability to develop effective instructional media solutions.
• Current valid driver’s license and ability to obtain a passport for required travel.
• Supervisory responsibilities: directly supervise a team, including interviewing, hiring, training, planning work, appraising performance, rewarding/disciplining, addressing complaints.

Schedule

• Position requires travel up to 40% of the time, including some international travel.
• Schedule must be flexible to accommodate internal and external customers’ schedules.
• Training course schedule may require some weekend sessions.