Technical Program Manager

Role Description

UST is seeking an experienced Technical Program Manager (TPM) with strong Windows Administration and Cloud Infrastructure project experience to lead enterprise infrastructure transformation initiatives.

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

The Opportunity

• Lead and manage infrastructure and cloud transformation programs from initiation through successful delivery.
• Cook up cross-functional teams including cloud, infrastructure, networking, security, and operations teams.
• Drive Windows Server infrastructure modernization, migration, upgrade, and optimization initiatives.
• Manage project scope, timelines, budgets, risks, dependencies, and stakeholder communications.
• Support hybrid cloud deployments and infrastructure integration across Microsoft Azure and on-premises environments.
• Oversee Active Directory, Group Policy, DNS, DHCP, virtualization, backup, and disaster recovery initiatives.
• Ensure infrastructure solutions meet security, compliance, scalability, and operational standards.

What You Need

• Strong experience managing enterprise infrastructure and cloud migration projects.
• Hands-on expertise in Windows Server administration, Active Directory, DNS, DHCP, and Group Policy.
• Experience with Microsoft Azure, hybrid cloud infrastructure, and cloud migration methodologies.
• Knowledge of virtualization technologies such as VMware and Hyper-V.
• Understanding backup, disaster recovery, infrastructure monitoring, and IT operations management.
• Power BI and advanced dashboarding for real-time visibility.
• Program and team metrics analysis, including trend identification and data-driven decision making.
• Strong project/program management experience using Agile, Scrum, or Waterfall methodologies.
• Familiarity with infrastructure security, compliance, governance, and risk management practices.
• Excellent communication, stakeholder management, leadership, and problem-solving skills.

Desired Skills

• Experience with PowerShell scripting and infrastructure automation.
• Familiarity with Microsoft 365, Intune, SCCM/MECM, and endpoint management solutions.
• Exposure to networking, storage, and data center operations.
• Knowledge of DevOps practices, Infrastructure as Code (IaC), and cloud automation tools.
• ITIL service management experience.

Qualification

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 8+ years of experience in technical program/project management and enterprise infrastructure support.
• Relevant certifications such as PMP, Scrum Master, Microsoft Certified: Azure Administrator Associate, Windows Server Hybrid Administrator Associate, or ITIL are preferred.

Pay & Benefits

• Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience.
• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.
• They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Benefits offerings vary in Puerto Rico.

EEO Statement

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.