Technical Training Specialist II

Work Schedule: Standard (Mon–Fri). Environmental Conditions: Able to lift 40 lbs. without assistance; laboratory setting; office; some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.). Site-based in Hillsboro, OR.

About the role

Thermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or developing and manufacturing life-changing therapies, we are here to support them.

Responsibilities

This role is responsible for the development and delivery of Electron Microscopy training for internal and external customers. You will work with the technical training department to deliver technical training to a broad audience, empowering learners with highly technical content so they can identify, repair and improve the Electron Microscopes used at Thermo Fisher.

• Delivery of skills-based classroom training and interactive hands-on training
• Manage the learning curves of trainees via individual interactions or classroom activities
• Use varied didactic skills to transfer knowledge through teacher-centered or learner-centered approaches
• Translate high technical information into clear, understandable content
• Transform teacher-centered classroom training into e-learning
• Mentor trainees using hands-on exercises on live tools
• Provide work instructions to aid field work and training exercises
• Use skills-based training to accelerate trainee readiness

Learners include Field Service Engineers, R&D specialists, Operations Engineers and end users, spanning new hires to senior specialists. The team develops the newest technologies into specialized job skills and translates them into learning opportunities via classroom training, remote instruction, hands-on practice and e-learning materials. A skills-passport tracks individual skill acquisition.

Collaborate closely with colleagues from Global Tech Support, Customer Service, R&D/PG, Product Engineering, Manufacturing, Product Management and Customer Training. Coordinate and handle ad hoc learning solutions either in the training lab or on-site at customer locations.

Requirements

• Bachelor’s degree (Engineering, Mechatronics, Physics or other relevant field) and a minimum of 2 years of related experience; or an advanced degree with limited experience; or equivalent work experience

Knowledge, Skills, Abilities

• 2+ years as a facilitator and organizer of on-the-spot training; or field service engineering experience
• Ability to build out-of-the-box solutions to deliver training
• Hands-on mentality; passion for high-end, technically sophisticated tools and problem solving
• Proficient in English (verbal and written); additional language skills are an asset
• Strong people skills; ability to bring colleagues, learners and engineers together in a multifaceted environment
• Understanding of how people learn and capacity to empathize with learners
• Self-starter who is highly productive without supervision
• Highly communicative with the ability to explain difficult material
• Capable of presenting to larger audiences
• Energize, empower, encourage, convince and motivate learners

Work Environment

• Fast-changing environment with interaction across Field Service, R&D, Operations and Engineering
• Multifaceted and creative learning environment using skills-based learning, remote learning, virtual classes and webinars
• High-tech training center with opportunities to develop and implement new learning methods
• Incidental travel to customer sites to deliver customized training requests