Technical Training Manager

Responsibilities

• Conduct individual and team skills gap analyses.
• Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations.
• Cook up product-related training, including presentations of new features and simulation activities in a demo environment.
• Oversee implementation of Learning Management System (LMS) including vendor selection and deployment.
• Ensure all new hires undergo essential technical training and ongoing training certification.
• Establish processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement.
• Schedule in-house educational sessions.
• Measure improvements in employees' job performance at the end of each course.
• Gather feedback from trainees and instructors and recommend suggestions to the learning process.
• Act as the main point of communication regarding training and requirements between customers and Customer Service Department.
• Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals.
• Delegate work assignments effectively to trainers and writers to meet set goals.
• Manage all customer queries regarding training and resolve issues in coordination with the relevant departments.
• Determine adequate skill and performance enhancement programs to keep training team technically sound and updated to enhance their productive.
• Ensure that company safety guidelines are followed by team members.
• Maintain expenses within the allotted budget.
• Work with various teams to achieve optimum customer service, profitability, and cost effectiveness.
• Oversee performance evaluations, appraisals, and training needs for team members.

Qualifications

• Excellent customer service skills.
• Proven work experience (3 years) as a Technical Training Manager or similar role.
• Strong leadership.
• Results-orientated and able to work in different environmental conditions.
• Ability to travel.
• Proficiency in MS Office (Outlook, Word, Excel).
• Experience in developing technical course content.
• Knowledge of web-based learning platforms and modern educational techniques.
• Excellent communication skills with the ability to explain technical terms using simple language.
• Additional certification in training (e.g., Certified Technical Trainer) is a plus.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance