Technical Training Manager

About the role

The Technical Training Manager is responsible for training and support to i2G Systems employees, subcontractors, and clients on our portfolio of product lines and engineered systems. The position requires interacting directly with the Engineering and Development teams to become a subject matter expert (SME) on new and existing products. The position also involves working with Media Production Specialists and Technical Trainers to publish coursework and training content.

Responsibilities

• Provide one-on-one and group training as required to complete the assigned mission.
• Work with Regional Office management to determine location, needs and schedule for upcoming training classes.
• Identify team members’ ability to meet the defined metrics of their positions.
• Pivot quickly, welcome change, and possess the ability to foresee problems before they arise.
• Prepare reports for company leadership to summarize training progress, milestones, challenges, and achievements.
• Maintain resources required for successful training environments.
• Create onboarding pathways for new hires and upskilling programs for existing staff, ensuring alignment with industry standards and internal best practices.
• Establish a technical certification and competency matrix to support employee development and career progression.
• Cook up with department leads to ensure training content remains current, effective, and aligned with operational needs.
• Coordinate with department leads to ensure training content remains current, effective, and aligned with operational needs.
• Assist in aligning new offices with company-wide training.
• Monitor future organizational needs in training and process development as the company grows.
• Train technicians and project managers across all locations.
• Develop curriculum to support and accelerate time-to-performance of new technicians, and provide recurrent training to existing technicians.
• Develop progress reporting and evaluation standards/development improvement plans for technicians and develop metrics to report overall performance of the field teams (productivity and quality).
• Manage the Training Center (scheduling, use, and inventory to ensure it has the tools to provide training and support for current products).
• Communicate and train on code compliance and accepted industry installation standards.
• Communicate and train on i2G Systems policies, procedures, and reporting requirements.
• Manage and direct national team of Technical Trainers. Develop a training program and schedule of events.
• Write and develop training material.
• Accept responsibility and manage development projects and support responsibilities with limited supervision.
• Travel within the US to support technician training efforts in regional business areas.

Requirements

• Ten (10) or more years’ experience with access control, video systems or other related electronic systems.
• Previous position of responsibility for internal support and development of installation and sales teams, with client focused delivery.
• A thorough understanding regarding the installation and service of standard Electronic Security technology within Datacenter environments, to include, but not limited to, Access Control, Video Management, Intercom, and Intrusion Detection Systems.
• A strong desire to educate others and willingness to share your knowledge with others.
• Ahead of your time, adaptable, and able to pivot quickly, welcome change, and possess the ability to foresee problems before they arise.
• Able to present training classes in a clear, professional manner that inspires learning and adapts to different knowledge levels as required.
• Ability to work well with other departments and teams (Development, L&D, Support, HR and Regional Management, and Corporate Executive).
• Professional construction experience and knowledge of door hardware, electric and mechanical locking devices and building codes pertaining to construction, fire and electrical systems.
• Ability to read and interpret construction documents and wiring diagrams.

Qualifications

• Extensive knowledge of serial communication (RS232, RS485).
• Knowledge of IP, Ethernet and networking protocol and structured cabling technologies.
• Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops).
• Ability and knowledge to use digital volt meters.
• Strong leadership skills.
• Ability to communicate effectively with diverse audiences.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and priorities.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and deadlines.

Benefits

Join a dynamic and growing organization where you can make a meaningful impact. We offer competitive compensation, comprehensive benefits, and a supportive work environment that fosters growth and development.

Pay

Competitive salary based on experience and qualifications.

Schedule

Mainly remote with some hybrid/business travel as required for this role.