Technical Training Manager

Responsibilities

• Prepare reports for company leadership to summarize training progress, milestones, challenges, and achievements.
• Maintain resources required for successful training environments.
• Create onboarding pathways for new hires and upskilling programs for existing staff, ensuring alignment with industry standards and internal best practices.
• Establish a technical certification and competency matrix to support employee development and career progression.
• Cook with department leads to ensure training content remains current, effective, and aligned with operational needs.
• Coordinate with Regional Office management to determine location, needs, and schedule for upcoming training classes.
• Identify potential risks to the business and develop trainings to mitigate them.
• Work with Media Production Specialists and Technical Trainers to publish coursework and training content.
• Provide one-on-one and group training as required to complete the assigned mission.

Qualifications

• Ten (10) or more years’ experience with access control, video systems or other related electronic systems.
• Previous position of responsibility for internal support and development of installation and sales teams, with client focused delivery.
• Be extremely flexible with your schedule.
• Be a highly effective communicator with strong leadership skills.
• Possess a thorough understanding regarding the installation and service of standard Electronic Security technology within Datacenter environments, to include, but not limited to, Access Control, Video Management, Intercom, and Intrusion Detection Systems.
• Thrive in challenging environments.
• Have a strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops).
• Have knowledge of Serial Communication (RS232, RS485).
• Have Knowledge of IP, Ethernet and networking protocol and structured cabling technologies.
• Have Professional construction experience and knowledge of door hardware, electric and mechanical locking devices and building codes pertaining to construction, fire and electrical systems.
• Have Ability to read and interpret construction documents and wiring diagrams.
• Have Ability to present training classes in a clear, professional manner that inspires learning and adapts to different knowledge levels as required.
• Have Ability to manage and direct national team of Technical Trainers.
• Have Ability to develop a training program and schedule of events.
• Have Ability to follow and teach installation, testing, and troubleshooting procedures outlined by I2G System Systems.
• Have Ability to work well with other departments and teams (Development, L&D, Support, HR and Regional Management, and Corporate Executive).
• Have Ability to write and develop training material.
• Have Demonstrated ability to accept responsibility and manage development projects and support responsibilities with limited supervision.
• Have Ability to travel within the US to support technician training efforts in regional business areas.