Technical Training Manager

Established in 1971, ISC began building custom power cables & assemblies for Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC is capable of meeting tight deadlines and changing forecasts while maintaining quality. Our products are in use worldwide in commercial and military aircraft, lifesaving medical devices, weapon systems, inflight entertainment, power systems, and countless commercial, industrial & computer applications. Our facility is environmentally controlled, engineered for manufacturing flexibility, includes dedicated assembly labs for isolated program management, and a cleanroom facility. With dedicated professionals and assemblers regularly operating two full shifts, ISC operates with the most current high-speed tooling, material handling, and test equipment.

About the Role

The Technical Training Manager is responsible for designing and delivering hands-on and classroom training programs that ensure production personnel are properly trained, qualified where required, and aligned with ISC’s quality, safety, and operational standards. Training areas include IPC workmanship standards, Lean/5S fundamentals, Gemba practices, ESD handling, AS9100 quality awareness, manufacturing processes, and workplace safety. The Technical Training Manager reports to the Director of Quality and partners closely with the Director of Manufacturing and Director of Engineering to identify skill gaps, develop and deliver training programs, evaluate training effectiveness, and support continuous improvement across the manufacturing floor.

Responsibilities

• Training Delivery
  • Design, develop, and deliver training programs in both classroom (theory) and shop floor (hands-on) formats across all ISC facilities.
  • Conduct new hire onboarding training covering workmanship standards, safety, quality expectations, and ISC-specific processes.
  • Deliver recurring and refresher training to existing personnel based on certification schedules, quality data, and operational needs.
  • Maintain a training calendar and coordinate scheduling with Manufacturing leadership to minimize production disruption.
  • Adapt training delivery methods to meet diverse learning styles, including visual, hands-on, and written formats.
  • Track and maintain accurate training records and certifications for all personnel at all sites.
• IPC Standards
  • Deliver IPC workmanship training covering IPC-A-610 (Electronic Assemblies), IPC-A-620 (Cable & Wire Harness Assemblies), and IPC-7711/7721 (Rework & Repair) as applicable.
  • Administer IPC certification testing and manage renewal schedules to keep the workforce in continuous compliance.
  • Serve as the on-site IPC subject matter expert; resolve workmanship questions and support non-conformance investigations.
  • Collaborate with Quality to ensure training content aligns with customer-specific requirements and AS9100 standards.
  • Work toward or maintain IPCC Certified Trainer (CIT) credential.
• Lean, 5S & Gemba
  • Lead and facilitate 5S training and implementation across production areas at both sites; develop visual aids and standard work to sustain results.
  • Conduct Gemba walk training for supervisors and leads, reinforcing daily management routines, problem identification, and waste elimination.
  • Support Lean fundamentals training including flow, pull, standard work, and waste reduction concepts.
  • Partner with Manufacturing leadership to build and sustain a continuous improvement mindset throughout the workforce.
  • Document Lean training outcomes and track floor-level improvements tied to training initiatives.
• ESD, Quality & Safety Awareness
  • Deliver ESD awareness and handling training; ensure all personnel working in ESD-controlled areas are trained and compliant.
  • Provide AS9100 quality management awareness training for production staff, reinforcing accountability to quality standards and documentation requirements.
  • Deliver general manufacturing safety and OSHA awareness training; coordinate with HSE and Operations on site-specific requirements.
  • Support internal audit preparation by ensuring workforce training records and competency documentation are current.
• Program Development & Continuous Improvement
  • Analyze quality data, NCMRs, and production metrics to identify training gaps and develop targeted interventions.
  • Build and maintain a library of training materials, visual aids, reference cards, and SOPs aligned to current standards and processes.
  • Evaluate training effectiveness through assessments, observation, and performance data; refine content as needed.
  • Collaborate with Operations, Quality, and Engineering to ensure training materials reflect current processes required by IPC, customers, or other standards.
  • Support new process introductions through the development and delivery of hands-on training for manufacturing processes, workmanship standards, and assembly techniques.

Requirements

• High school diploma or GED required
• 10+ years of experience with IPC standards in a manufacturing environment
• Demonstrated proficiency in IPC-A-610 (Electronic Assemblies) and/or IPC-A-620 (Cable & Wire Harness)
• Demonstrated experience delivering hands-on training on the production floor
• Hands-on experience with soldering, cable/harness assembly, or PCB inspection
• Working knowledge of 5S principles and Lean/continuous improvement fundamentals
• Strong verbal communication and presentation skills; ability to train diverse audiences
• Ability to read and interpret technical drawings, work orders, and assembly documentation

Preferred Qualifications

• Associate degree or vocational certification
• IPC Certified Trainer (CIT) certification
• Bilingual English/Spanish or Bilingual/Vietnamese
• Experience in aerospace or defense electronics manufacturing
• Familiarity with AS9100 quality management systems
• Knowledge of Lean Manufacturing and continuous improvement methodologies

Physical Demands & Work Environment

• Primarily shop floor and classroom environment; exposure to standard electronics manufacturing conditions.
• Must be able to stand for extended periods, handle small components, and perform visual inspections.
• May require the use of magnification equipment, soldering irons, and inspection tools.
• Must be able to lift up to 25 lbs and work in ESD-controlled environments.
• Some travel may be required for external IPC training courses or supplier/customer visits.
• This is an in-office role, with occasional remote work flexibility.
• Learn and follow all safety requirements. Failure to do so will result in disciplinary action.
• Maintain a clean and orderly work area.
• Report to work healthy and not affected by alcohol, drugs, or other harmful influences.
• Actively participate in Safety improvements activities.
• Report any unsafe practices by coworkers or contractors.
• Immediately report all injuries and other safety incidents.

This position requires access to controlled technical data. In accordance with the International Traffic in Arms Regulations, applicants must be a “U.S. Person,” which includes U.S. citizens, lawful permanent residents (green card holders), refugees, or asylees, or otherwise be eligible to obtain required export authorizations.