Technical Training Instructor - Utility, Truck & Crane

Primary Responsibilities

• Perform instructor‑led courses for Ring Power employees and customers.
• Develop and update training materials on technical and industry‑specific subjects.
• Ensure a viable workspace within classroom, electric, and engine labs.
• Update, maintain, and repair assets related to instructor‑led courses as needed.
• Travel to deliver or attend instructor‑led training and conferences.
• Voluntarily participate in overseas customer training requests.
• Update and maintain training records for Ring Power participants and customers in EDGE and applicable manufacturer databases.
• Assist field personnel on diagnostic issues at the request of the technical coordinator.
• Attend specific training courses or complete certifications and curriculum required to deliver course content as an instructor.
• Attain and update all training credentials required by manufacturers to maintain qualification as a technical instructor.
• Perform other duties as assigned.

Core Competencies

• Safety: Fully supports, encourages, and follows safe work behavior; considers safety paramount.
• Job Specific Skills: Demonstrates depth and mastery of knowledge identified in the Learning Management System (LMS) and other sources; applies job‑specific knowledge to resolve workplace challenges.
• Communication: Uses active listening, conveys information clearly, verifies understanding through feedback, and keeps stakeholders informed without surprises.
• Interpersonal Skill: Anticipates and understands concerns of others, involves them in decisions, maintains positive relationships, handles tense situations discreetly, and knows when to escalate critical issues.
• Facilitating / Presenting: Enables cooperative group interactions, clarifies agenda and objectives, guides complex discussions, tailors presentation style to the audience, and maintains engagement.
• Planning and Organizing: Creates realistic schedules, evaluates progress, identifies task sequences and resources, prioritizes actions, anticipates risks, seeks input, and adjusts plans as needed.
• Innovative: Views problems as opportunities for creative solutions, develops faster or less expensive methods, focuses on desired outcomes, and remains agile in ambiguous situations.
• Customer Oriented: Demonstrates concern for external and internal customers, responds quickly to concerns, works collaboratively to meet needs, and presents a cheerful, positive demeanor.
• Credibility: Acts responsibly, reliably, and trustworthily; maintains commitments, respects confidentiality, is honest, takes personal responsibility for quality and timeliness, and follows policies.
• Personal Development: Takes responsibility for learning and skill refinement, proactively seeks developmental opportunities, and embraces growth.

Education and Experience

Formal Education: High School diploma or GED.

Experience: 5–6 years required.

Credentials & Skills: Ability to comprehend written material and communicate orally and in writing with employees and customers; computer skills (Microsoft PowerPoint, Excel, Windows OS); strong communication and presentation abilities; effective content delivery.

Desired (but not required) Qualifications: Professional licensing in a related field (master’s or state‑accredited license); certifications in related fields; applicable manufacturer’s factory or technical training (electronic or diesel, Think Big, CIAP); knowledge of NGEA (Next Generation Electrical Architecture), Tier 4 emissions, air‑conditioning certification, MACS.

Job Requirements

• Regular updating of knowledge; re‑training required every 1–2 years to stay current.
• Complex problem‑solving ability with minimal guidance; independent research and analysis may be needed.
• Creativity to generate solutions or improve effectiveness within established boundaries.
• High autonomy: objectives are defined, but discretion is encouraged in prioritizing and decision‑making.

Working Environment

• Stress Load: Occasional exposure (less than 20% of the time).
• Workload Fluctuation: Occasional changes in priorities, complexity, or quantity of work.
• Work Schedule: Primarily regular business hours with occasional nights, holidays, and weekends.
• Organizational Impact: Considerable immediate impact on expenses, efficiencies, or department objectives.
• Supervisory Responsibility: No subordinates; may work independently or as a team member.
• Physical Demands:
  • Occasional (up to 3 hours/day): climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, sitting, walking, feeling, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 25 lb.
  • Frequent (3–6 hours/day): standing, sitting, walking, feeling, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 25 lb.
  • Constant (6–8 hours/day): standing, sitting, walking, feeling, fingering, grasping, repetitive motion, talking, hearing, pushing/pulling/lifting up to 25 lb.
• Environmental Conditions:
  • Inside conditions: protection from weather but not necessarily temperature changes.
  • Outside conditions: no effective protection from weather; occasional extreme cold (1 hour) and extreme heat (>100 °F for >1 hour); noise levels requiring shouting; vibration.
  • Hazards: proximity to moving mechanical parts, electrical current, heights, heat, chemicals.
  • Atmospheric: fumes, odors, dust, mists, gases, poor ventilation.
  • Oils: exposure to oils and cutting fluids; respirator required for certain particulates.