Technical Trainer II

Responsibilities

• Conducts user training courses with a primary focus on automation tool training and assistance.
• Organizes training classes, manages a library of digital materials, assists with scheduling and conducting virtual training via Microsoft Teams.
• Facilitates training team meetings.
• Provides training on major automation tools used at the USPTO.
• Training may be via formal or informal settings including virtual and in-person classroom training, presentations, demonstrations, one-on-one assistance and providing hotline assistance.
• Affords assistance with modifications or customization of existing training materials.
• For formal training sessions, ensures all training materials are available, ensures all equipment is functional prior to start of session.
• Might be asked to test new products from the user's viewpoint and provide input to help clarify training requirements.

Requirements

• Bachelor's degree (preferred major in education, training or related field but not required).
• Two years of experience providing training, preferably in an adult learning setting.
• Must be able to work in a demanding production-oriented position.
• Strong communication skills.

Qualifications

• Eligibility requirements for this position include successful completion of a well-developed training course on four major proprietary systems in order to meet internal certification requirements within 4 months of receiving their equipment.

Skills

• Advanced skills using MS Access and Excel greatly preferred.

Benefits

• We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages.
• Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Pay

• The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law.

Schedule

• Work Arrangement: Hybrid in Alexandria, VA.