Technical Trainer - Heavy Duty Mechanic's

POSITION SUMMARY

The Technical Trainer is responsible for developing technician capability across NFI Group operations and customer networks throughout North America. This role delivers high-quality technical training to internal Service Center Mechanics, Service Technicians, Field Service Technicians, and external customer maintenance teams supporting Motor Coach Industries. Combining instructional expertise with real-world technical knowledge, the successful candidate translates complex vehicle systems into practical learning that improves technician performance, fleet reliability, safety, and customer confidence. Training may be delivered through classroom instruction, hands-on learning, shop demonstrations, field support, and simulated troubleshooting scenarios.

WHY JOIN US

• Be a part of a team leading the world's electrification of mass mobility
• Competitive Wages and comprehensive benefit package with Immediate benefit eligibility
• Paid holidays and vacation
• 401K with generous company match
• Passionate about creating a better product, a better workplace, and a better world
• Inclusive workplace culture that values and empowers team members
• On-the-job training in a continuous learning environment (we invested $15.9 million in 2024)
• Advancement opportunities within our family of companies

WHAT YOU WILL DO

• Deliver technical training programs in classroom, shop, depot, and field environments across Canada and the United States.
• Train internal technicians and customer maintenance teams on preventive maintenance, diagnostics, repair procedures, and best practices.
• Provide both theory-based and practical instruction, including hands-on demonstrations and simulated troubleshooting exercises as required.
• Develop, revise, and improve training curriculum, presentations, manuals, job aids, videos, and e-learning content.
• Carefully coordinate training schedules, travel, and program delivery with internal teams, service centers, and customer locations.
• Maintain accurate records for attendance, certifications, competencies, and completed training programs.
• Use recurring field issues, warranty trends, and service data to identify skill gaps and create targeted retraining programs.
• Partner with Engineering, Service, Warranty, Parts, and Operations teams to ensure training content remains current and relevant.
• Support onboarding, apprenticeship, and technician development initiatives.
• Act as a trusted technical resource helping improve service consistency, technician capability, and fleet uptime.
• Support special projects, product launches, and technical initiatives as required.

WHAT YOU NEED TO BE SUCCESSFUL

• 3-5+ years of experience working hands-on as a Bus or Coach Technician, Mechanic, Field Service Technician, or similar heavy-duty fleet role, and/or in formal training, instruction, education, or technician development within a technical environment.
• Experience supporting transit buses, motor coaches, or commercial fleet equipment is strongly preferred.
• Proven ability to teach technical concepts through classroom instruction, practical demonstrations, and hands-on skills development, with experience developing curriculum, presentations, SOPs, manuals, or other structured learning materials considered an asset.
• Strong knowledge of heavy-duty vehicle systems including engines, transmissions, brakes, suspension, HVAC, electrical, pneumatic, hydraulic, drivetrain, and multiplexing systems.
• Ability to build trust and credibility in shop, field, and customer environments through practical expertise and professional presence.
• Industry certifications or technical training credentials such as ASE, Red Seal, CDL endorsements, Cummins, Allison Transmission, HVAC / EPA 609, OEM product training, high voltage / EV certifications, or similar are considered assets.
• Organized and self-directed with the ability to manage multiple priorities, travel schedules, and a flexible work schedule, including travel up to 60% throughout Canada and the United States based on operational and customer needs.
• Physical & Workplace Requirements: Ability to lift up to 50 lbs. regularly (75 lbs. with assistance), perform repetitive movements (bending, kneeling, crouching), and work on elevated surfaces or confined spaces. Must be able to stand and walk on hard surfaces for extended periods (up to 8+ hours). Requires visual acuity to read diagnostics and inspect components, as well as hearing ability to detect vehicle noises and alarms. Comfortable working in varying environmental conditions, including noise, dust, fumes, and temperature fluctuations, while wearing PPE (safety glasses, gloves, steel-toed boots, and relevant HV PPE).
• Strong safety awareness and adherence to workplace procedures.

OUR WHY

• We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable.
• Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do.