Technical Trainer – Back Office

Success Profile

Here are the top traits that make a successful Technical Trainer – Back Office:

• Conceptual
• Proactive
• Problem-Solver
• Strategic
• Tech-Savvy
• Visual Thinker

Culture

Accomplish: Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.

Innovate: Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.

Grow: Join a supportive environment where you can advance your career and develop both personally and professionally.

Benefits

• Coverage you can rely on - Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities
• Flexible Work Environment
• A culture powered by belonging

Responsibility

The Technical Trainer – Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades.

• Training Design & Delivery
• Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow-up, charge correction, and claims management
• Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching
• Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards
• Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users
• Develop targeted training based on recurring issues, trends, and support needs
• Operational & Cross-Functional Alignment
• Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives
• Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance
• Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support
• Collaborate with stakeholders to standardize workflows and promote consistent system use across practices
• User Support & Continuous Improvement
• Contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience

Minimum Requirement

• Degree or equivalent and typically requires 4+ years of relevant experience

Critical Skills

• Deep expertise in athenaIDX application with a focus on back office revenue cycle functions
• Strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management
• Experience designing and delivering structured training programs to varied audiences (new hires through experienced users)
• Ability to translate complex workflows into clear, actionable training content
• Strong analytical skills with the ability to assess training needs and drive targeted solutions
• Willingness to travel as needed for in-person training and implementation support

Preferred Skills & Competencies

• Excellent communication and presentation skills, with the ability to engage and influence diverse audiences
• Demonstrated ability to coach, mentor, and reinforce learning in a professional setting
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Adaptability in a dynamic environment with evolving technology and business needs
• Experience supporting system implementations, upgrades, or large-scale operational initiatives

Pay Range

The target salary for this role is between $105,000 and $110,000 yearly with a 5% bonus.