Technical Trainer – Back Office

Key Responsibilities

• Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow-up, charge correction, and claims management
• Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching
• Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards
• Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users
• Support onboarding of new hires and role transitions to ensure operational readiness
• Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives
• Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance
• Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support
• Collaborate with stakeholders to standardize workflows and promote consistent system use across practices

Minimum Requirement

• Degree or equivalent and typically requires 4+ years of relevant experience

Critical Skills

• Deep expertise in athenaIDX application with a focus on back office revenue cycle functions
• Strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management
• Experience designing and delivering structured training programs to varied audiences (new hires through experienced users)
• Ability to translate complex workflows into clear, actionable training content
• Strong analytical skills with the ability to assess training needs and drive targeted solutions
• Willingness to travel as needed for in-person training and implementation support

Preferred Skills & Competencies

• Excellent communication and presentation skills, with the ability to engage and influence diverse audiences
• Demonstrated ability to coach, mentor, and reinforce learning in a professional setting
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Adaptability in a dynamic environment with evolving technology and business needs
• Experience supporting system implementations, upgrades, or large-scale operational initiatives

Compensation

Target salary for this role is between $105,000 and $110,000 yearly with a 5% bonus.