Technical Trainer – Back Office

Success Profile

Here are the top traits that make a successful Technical Trainer – Back Office:

• Conceptual
• Proactive
• Problem-Solver
• Strategic
• Tech-Savvy
• Visual Thinker

Culture

Accomplish: Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.

Innovate: Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.

Grow: Join a supportive environment where you can advance your career and develop both personally and professionally.

Benefits

• Coverage you can rely on: Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities
• Flexible Work Environment
• A culture powered by belonging: By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare—connecting the right talent to the right roles to solve our most critical challenges.

Responsibility

The Technical Trainer – Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades.

In alignment with enterprise initiatives and standardized workflows, the Technical Trainer ensures that training drives user proficiency, consistency, and adoption across the network. This role partners closely with PMS Support, operational leadership, and cross-functional stakeholders to identify training gaps, reinforce best practices, and improve overall system utilization and performance.

Compensation

The target salary for this role is between $105,000 and $110,000 yearly with a 5% bonus.

Key Responsibilities

• Training Design & Delivery
• - Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including billing, A/R follow-up, charge correction, and claims management
• - Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching
• - Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards
• - Support onboarding of new hires and role transitions to ensure operational readiness
• Operational & Cross-Functional Alignment
• - Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives
• - Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance
• - Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support
• - Collaborate with stakeholders to standardize workflows and promote consistent system use across practices
• User Support & Continuous Improvement
• - Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users
• - Develop targeted training based on recurring issues, trends, and support needs
• - Contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience

Minimum Requirement

• Degree or equivalent and typically requires 4+ years of relevant experience.

Critical Skills

• Deep expertise in athenaIDX application with a focus on back office revenue cycle functions
• Strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management
• Experience designing and delivering structured training programs to varied audiences (new hires through experienced users)
• Ability to translate complex workflows into clear, actionable training content
• Strong analytical skills with the ability to assess training needs and drive targeted solutions
• Willingness to travel as needed for in-person training and implementation support

Preferred Skills & Competencies

• Excellent communication and presentation skills, with the ability to engage and influence diverse audiences
• Demonstrated ability to coach, mentor, and reinforce learning in a professional setting
• Strong organizational and time management skills, with the ability to manage multiple priorities
• Adaptability in a dynamic environment with evolving technology and business needs
• Experience supporting system implementations, upgrades, or large-scale operational initiatives