Technical Trainer

Responsibilities

• Create and conduct technical training programs and sessions for new hires and existing employees
• Create and maintain technical documentation and curriculum used by Operations Teams
• Work with key stakeholders across the company to ensure training and informational documentation is kept up to date
• Facilitate continuing education trainings, development, and presentation of training curriculum
• Maintain LightEdge technical documentation as necessary
• Assist with identifying training resources to define operational growth paths
• Present training workshops and refresher courses to employees
• Identify operational problems and determine specific training needs
• Conduct individual and team skill gap analysis
• Gather feedback from trainees and instructors and recommend suggestions to the learning process
• Track training tasks and goals in applicable platforms

Requirements

• Excellent communication skills and the ability to explain technical and non-technical processes
• Experience providing technical training
• Experience with trouble ticketing platforms
• Experience with knowledge management platforms
• Demonstrated technical support history and understanding of technical problem resolution
• Preferred: Additional certification in training (e.g. Certified Technical Trainer)
• Preferred: Fortinet/Palo Alto Firewalls, Windows / Linux / AIX, Cisco Switching and Routing, VMware (ESXI, VCD, and VCF), Monitoring Platforms, Backup Solutions (Veeam/Zerto), IBM i (as400)

Qualifications

Education and Experience:

• Presentation Experience
• Experience with trouble ticketing platforms
• Experience with knowledge management platforms
• Demonstrated technical support history and understanding of technical problem resolution
• Preferred: Additional certification in training (e.g. Certified Technical Trainer)
• Preferred: Fortinet/Palo Alto Firewalls, Windows / Linux / AIX, Cisco Switching and Routing, VMware (ESXI, VCD, and VCF), Monitoring Platforms, Backup Solutions (Veeam/Zerto), IBM i (as400)

Skills

Preferred:

• Fortinet/Palo Alto Firewalls
• Windows / Linux / AIX
• Cisco Switching and Routing
• VMware (ESXI, VCD, and VCF)
• Monitoring Platforms
• Backup Solutions (Veeam/Zerto)
• IBM i (as400)

Benefits

LightEdge Solutions offers a dynamic corporate environment built on teamwork and personal responsibility. The company provides a full stack of best-in-class IT services, including premier colocation, private Infrastructure as a Service (IaaS) and cloud platforms, and top global security and compliance measures.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Company Information

LightEdge Solutions is part of a larger business with over 20 years in operation. The company offers a range of IT services including colocation, IaaS, and cloud platforms, and adheres to strict security and compliance standards. LightEdge undergoes third-party audits for various certifications including ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. For more information about how your data is processed, please contact us.