Technical Trainer

If you're looking for a special place to build or grow your career, MAT Holdings offers exciting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more. With more than 14,000 employees across 12 countries and over 40 locations worldwide, MAT provides a global footprint that includes 2.1 million square feet of U.S. distribution and manufacturing space and 40+ factories across three continents. Headquartered in Long Grove, IL, MAT ensures excellence across the entire supply chain.

About the role

This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment, supplying high-quality brake rotors, drums, and friction components to the off-road and heavy-duty vehicle market. The role is responsible for training automotive brake pad customers across the eastern half of the United States, east of the Mississippi River.

Responsibilities

• Assist customer’s commercial sales team with in-the-field support and understanding of braking systems and components.
• Develop and maintain relationships with the customer’s commercial sales team to retain and grow existing business, as well as pursue lost and potential accounts.
• Schedule travel into individual markets to:
  • Perform installer customer visits with accounts and sales managers to promote and educate on key features and benefits.
  • Present technical and non-technical information on brake systems, components, and installations to different audiences (one person to small groups).
• Conduct technical and non-technical training sessions in various atmospheres (regional shows, new store openings, national sales meetings, trade shows, etc.).
• Problem-solve customer issues related to brake systems, manufacturers, and industry topics during visits.
• Review industry updates and escalate concerns to internal contacts for field research, inquiries, and complaints.
• Visit customer store locations to gather field feedback, identify market changes, and track trends requiring follow-up.
• Travel extensively (up to 75%) across the U.S., visiting all major markets at least twice a year, prioritizing installer customer visits.
• Plan region-specific travel with the customer’s commercial sales team, coordinating visits, training, and content initiatives based on feedback.
• Understand customer commercial sales promotions and programs for all regional markets.
• Maintain timely customer visit call reports and participate in weekly and monthly team conference calls.
• Attend yearly internal company training with corporate, R&D, and manufacturing sites.
• Available for urgent and impromptu projects that may require out-of-region travel.

Requirements

• Minimum of 5 years on-the-job experience in service departments, dealerships, or vehicle maintenance, or an equivalent combination of education and experience.
• Automotive technical experience in brake systems/repair; State or ASE/Master Certifications a plus.
• Strong proficiency in Microsoft Office applications.

Qualifications

• Knowledge of OE and aftermarket brake systems and components.
• Familiarity with vehicle maintenance and diagnostics.
• Strong written and verbal communication skills, with the ability to present material effectively to diverse audiences.
• Proven ability to engage audiences and increase understanding of products and product lines.
• Excellent conflict resolution skills, both individually and in group settings.
• Proven negotiation and sound decision-making skills.
• Great team player willing to assist in non-routine tasks or outside the home region.
• Highly organized, results-driven, and capable of working in a fast-paced environment.
• Strong commitment to customer satisfaction and quality of work performed.
• Instructional training experience (classroom or on-the-job preferred).

Benefits

• Medical, dental, vision, and disability insurance after 60 days of employment.
• Paid Time Off (PTO), including paid vacation, sick days, and holidays.
• 401k Retirement Plan with company match.
• Career Advancement Program, training, and development.
• Wellness Programs, including fitness reimbursements and mental health support.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Voluntary Life/AD&D and Employer-Provided Life/AD&D.

Pay

The posted salary range for this position is $90,000 to $110,000. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Schedule

• Extensive travel (up to 75%) to various locations across the U.S.
• All major markets within the region must be visited at least twice a year.
• Available for urgent and impromptu projects that may require out-of-region travel.