Technical Trainer
About the role
The Technical Trainer facilitates instructor-led, virtual, and hands-on training programs in collaboration with Subject Matter Experts (SMEs), supporting Clarke Fire employees, customers, service dealers, OEMs, and field technicians nationwide.
Responsibilities
Lead in-house factory training courses and fulfill training requests from pump OEM customers and service dealers nationwide, maintaining high training standards and meeting customer expectations.
Coordinate hospitality, facility readiness, participant communications, and materials for in-house factory training events.
Develop training materials and assessments, and document essential curriculum content in partnership with SMEs.
Manage and maintain technical documents including operation manuals and service bulletins; as directed by the Engineering department. Ensure documentation is current, accurate, properly version-controlled, and accessible to internal teams, service dealers, and customers. Coordinate with Engineering to incorporate updates and revisions in a timely manner.
Serve as the primary point of contact for training inquiries, manage course registrations and payment processing, and maintain training records and attendance documentation.
Evaluate learner performance and collect participant feedback to drive continuous improvement in training delivery.
Qualifications
Strong verbal and written communication skills, with a proven ability to explain complex technical concepts to both technical and non-technical audiences.
Proficiency with Microsoft Office applications and learning technologies.
Strong organizational, presentation, and project management skills.
Demonstrated technical and/or mechanical experience in the diesel engine, power generation, fire protection, or related industrial equipment industry.
Ability to interpret technical manuals, engineering drawings, schematics, and service documentation.
Ability and willingness to travel as needed to support training delivery and business requirements.
Preferred Qualifications
Experience developing and delivering instructor-led, hands-on, and virtual training programs.
Previous experience as a technical trainer, field service technician, mechanic, or subject matter expert.
Strong classroom facilitation and presentation skills.
Ability to build credibility and effectively engage with technicians, dealers, customers, and internal stakeholders.
Strong interpersonal skills and ability to collaborate across departments.
Effective project management, planning, and organizational skills.
Strong problem-solving skills with a focus on continuous improvement.
Working knowledge of diesel engine systems, mechanical components, fire pump systems, fire suppression equipment, or related technologies.
Hands-on troubleshooting, diagnosis, and repair experience.
Benefits
Clarke Power provides training, a highly competitive salary, full benefits package, and an excellent opportunity for career growth. Benefits include: Weekly Pay! Medical, Dental, Vision Insurance starts first day of the month after you start! Healthcare Savings Account Option with Annual Company Contribution! 401K Savings Plan with Company Contribution Every Paycheck! Paid Holidays and Vacation! Life and Disability Insurance! Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country! Work with a GREAT Team of people!
Pay
Competitive salary
Schedule
Flexibility to accommodate overnight travel and vary training schedules based on customer and business needs is essential.