Technical Trainer

Responsibilities

• Create and conduct technical training programs and sessions for new hires and existing employees
• Create and maintain technical documentation and curriculum used by Operations Teams
• Work with key stakeholders across the company to ensure training and informational documentation is kept up to date
• Facilitate continuing education trainings, development, and presentation of training curriculum
• Maintain LightEdge technical documentation as necessary
• Identify operational problems and determine specific training needs
• Conduct individual and team skill gap analysis
• Gather feedback from trainees and instructors and recommend suggestions to the learning process
• Track training tasks and goals in applicable platforms

Requirements

• Excellent communication skills and the ability to explain technical and non-technical processes
• Experience providing technical training
• Experience with trouble ticketing platforms
• Experience with knowledge management platforms
• Demonstrated technical support history and understanding of technical problem resolution
• Preferred: Additional certification in training (e.g. Certified Technical Trainer)
• Preferred: Fortinet/Palo Alto Firewalls, Windows / Linux / AIX, Cisco Switching and Routing, VMware (ESXI, VCD, and VCF), Monitoring Platforms, Backup Solutions (Veeam/Zerto), IBM i (as400)

Qualifications

Education and Experience:

• Presentation Experience
• Experience with trouble ticketing platforms
• Experience with knowledge management platforms
• Demonstrated technical support history and understanding of technical problem resolution
• Preferred: Additional certification in training (e.g. Certified Technical Trainer)
• Preferred: Fortinet/Palo Alto Firewalls, Windows / Linux / AIX, Cisco Switching and Routing, VMware (ESXI, VCD, and VCF), Monitoring Platforms, Backup Solutions (Veeam/Zerto), IBM i (as400)

Skills

Preferred:

• Fortinet/Palo Alto Firewalls
• Windows / Linux / AIX
• Cisco Switching and Routing
• VMware (ESXI, VCD, and VCF)
• Monitoring Platforms
• Backup Solutions (Veeam/Zerto)
• IBM i (as400)

Benefits

LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

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