Technical Systems Analyst
Largeton Group · Boston, MA · 1 wk ago
On-siteInformation TechnologyFull-time
Location: Boston / Quincy, MA
Must be local
Duration: 1+ Year Contract
About the Role
Provide Tier 2 application support for homegrown, COTS, and SaaS applications, including Level 1 and other assigned systems.
Responsibilities
- Resolve escalated incidents and service requests.
- Support MoveIT / SFTP and automated file transfers.
- Perform application monitoring, outage response, and alert management.
- Handle change management reviews and outage assessments.
- Maintain documentation and knowledge articles.
- Analyze systems and recommend improvements.
- Ensure security protocols and compliance.
- Provide 24/7 on-call support when scheduled.
Requirements
- 3–5+ years supporting or developing applications.
- Must have MoveIT or equivalent SFTP experience.
- Advanced troubleshooting skills for applications, networks, and technical issues.
- Strong communication, documentation, and customer service skills.
- Experience with remote tools such as SCCM.
Skills
- ITSM / ServiceNow
- Application monitoring and AWS SES / Lambda
- SDLC knowledge
- Object-oriented design
- Microservices experience
- Strong aptitude for learning new technologies
Schedule
24/7 On-Call Support When Scheduled