Technical Systems Analyst

Location: Petersburg, VA 23803 | Contract: Long-Term Contract

We are seeking an experienced Technical Systems Analyst to assess, maintain, and support the district’s technology environment, including hardware, software, systems, and upcoming technology initiatives. The ideal candidate will provide hands‑on technical support, troubleshoot issues, maintain IT assets, and assist with technology planning and implementation.

Responsibilities

• Assess technology needs across hardware, software, systems, and upcoming initiatives.
• Track technology projects, issues, concerns, and action items.
• Provide technical support for applications, computers, hardware, peripherals, phones, and mobile devices.
• Troubleshoot, maintain, analyze, repair, upgrade, and replace computer systems and related equipment.
• Guide and coach end users through hardware, software, and technology‑related issues.
• Maintain accurate IT asset inventory and system documentation.
• Review technology equipment requirements and provide procurement recommendations.
• Maintain appropriate security controls for software and related systems.
• Advise users on technology solutions that support business and operational needs.
• Coordinate with VDH IT Operations Center, Information Security Office, and VITA for escalations and technical guidance.
• Escalate critical technology issues, outages, and security concerns as appropriate.

Preferred Experience

• Experience supporting office relocations, including server moves and telephone/communications setup.
• Experience with IT asset management, end‑user support, hardware/software troubleshooting, and enterprise technology environments.

Ideal Candidate

• Technical Support
• Systems Administration
• Hardware/Software Troubleshooting
• IT Asset Management
• User Support
• IT Security
• Technology Assessment
• Incident Escalation
• Documentation
• Office Relocation Support