Technical Support Tech - Technical Support Tech I

About the role

We are seeking a Technical Support Technician to provide assistance to end users for a variety of issues. This role involves identifying, researching, and resolving technical problems. The technician will respond to telephone calls, email, and personnel requests for technical support, ensuring that all issues are documented, tracked, and monitored for a timely resolution.

Responsibilities

• Provide technical support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, and direct requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Work under immediate supervision, relying on instructions and pre-established guidelines.

Requirements

• Education: An associate's degree in a related area is a potential requirement.
• Experience: 0-3 years of experience in the field or in a related area.
• Technical Skills: Knowledge of commonly-used concepts, practices, and procedures within the technical support field.

Qualifications

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.