Technical Support Tech I
Job Description
This role supports a large-scale deployment of devices operating in a dual-domain environment. The IT Support Technician will be responsible for setting up and configuring devices, providing post-deployment issue resolution, and handling general support tickets. This position involves a high-volume, time-sensitive workflow focused on hardware, software, and access issue troubleshooting.
Experience
- 1-3+ years in desktop support, IT support, or deployment roles.
Technical Skills
- Experience with PC/laptop setup, imaging, and deployment.
- Ability to configure systems in multiple domains and environments.
- Proficiency in troubleshooting hardware, OS, and user access issues.
- Comfort navigating account access, permissions, and domain-related issues.
- Prior exposure to enterprise environments.
- Experience with device rollouts or refresh projects.
- Familiarity with high-volume ticketing systems.
- Experience supporting enterprise tools across different systems or environments.
Work Schedule
The standard work schedule is Monday to Friday, from 8:00 AM to 4:30 PM. Occasional flexibility may be required based on business needs.
Compensation
COMPENSATION: $22 - $26 HOURLY
Benefits
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
About the Company
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Equal Opportunity Employer
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.