Technical Support Tech - Technical Support Tech I

Key Responsibilities

• Provide technical support to end users by responding to telephone calls, emails, and direct requests.
• Identify, research, and resolve technical problems efficiently.
• Document, track, and monitor issues to ensure a timely resolution.
• Follow pre-established guidelines and instructions to perform job functions.
• Work under immediate supervision and report to a supervisor or manager.

Required Qualifications

• An associate's degree in a related area is preferred.
• 0-3 years of experience in technical support or a related field.
• Knowledge of commonly-used concepts, practices, and procedures within the technical support field.

Work Schedule

This is a full-time, 40-hour per week position. The work schedule is Wednesday to Saturday, from 7:00 am to 5:00 pm EST.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• A corporate discount savings program and other discounts.
• On-demand training program, certification prep, and a library of technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• A dedicated customer service team for questions about benefits and other resources.
• A certified Career Coach.

About the Company

We are a world-class IT services company that serves thousands of clients across the globe. We value innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. We are committed to excellence and have received awards such as ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. We use a virtual recruiter as part of the application process.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.