Technical Support Tech I

About the role

We are seeking motivated Technical Support Representatives to provide first-level technical assistance to end users. In this role, you will troubleshoot hardware, software, and system-related issues while delivering excellent customer service and ensuring timely resolution of technical problems. This is a Contract position based out of Atlanta, GA. This is a fully onsite position in Atlanta, GA.

Responsibilities

• Respond to technical support requests via phone, email, and ticketing systems.
• Diagnose, research, and resolve hardware, software, and system issues.
• Document, track, and monitor incidents to ensure timely resolution.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Provide professional and courteous support to end users.
• Follow established troubleshooting procedures and service standards.

Qualifications

• Associate degree in Information Technology or a related field preferred.
• 0-3 years of technical support, help desk, customer service, or related experience.
• Basic understanding of computer hardware, software, and troubleshooting concepts.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Skills

• Problem-solving mindset
• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to follow established processes and procedures
• Team-oriented attitude with a desire to learn and grow

Schedule

• Start dates: October 5th or October 19th
• Shifts: Front Half or Back Half (7am‑5:30pm)

Pay

The pay range for this position is $22.63 - $22.63/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.