Technical Support Tech

The Technical Support Tech position at our client's top Fortune company in Herndon, VA (on-site) is currently open. The pay rate ranges from $28/hour to $35/hour on a W2 basis, depending on experience. The contract is 5 months, with a strong possibility of extension or conversion.

Responsibilities

• Supports end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors problems to ensure timely resolution.

Requirements

• 2+ years of experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
• A high school diploma or equivalent and 2+ years of experience in a helpdesk or desk-side environment.
• Associate's degree in Computer Science or related field or equivalent experience.
• Knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Typically reports to a supervisor or manager.

Candidate Requirements

• Must have hard skills: computer skills (MS), execute existing processes, and handle ticket resolution.
• Nice to have: long-term vision with the company, quick contribution to established processes, and ability to explain complex IT concepts in simple terms.

Basic Qualifications

• Associate in Computer Science or related field or equivalent experience.
• 2+ years of experience in helpdesk or desk-side environment.
• Experience in Windows, Mac OS environments.
• Strong verbal skills with proven ability to communicate with technical and non-technical staff.
• Ability to work both independently and within a team environment.
• Display a commitment to quality and strong multi-tasking skills.

Preferred Qualifications

• Bachelor's degree in Computer Science or IT-related field.
• Advanced Linux systems administration skills.
• Strong troubleshooting skills of very complex systems.
• ITIL Foundation Certification.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
• 401(k) retirement savings plan.
• Life & disability insurance.
• An employee assistance program.
• Legal support.
• Pet insurance.
• Employee discounts with preferred vendors.

About the Role

• Equal Employment Opportunity.
• Fair Chance Employment.
• Reasonable accommodations for applicants and employees with disabilities.

Pay & Schedule

• Pay Rate Range: $28/hour - $35/hour on W2 basis.
• Contract: 5 months, with strong possibility of extension/conversion.