Technical Support Technician

Overview

A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment. This is a 6-month contract-to-hire opportunity designed for someone who excels in customer service, problem solving, and hands-on technical support.

Responsibilities

• Provide hands-on IT assistance to clinical and administrative staff.
• Troubleshoot and resolve user issues promptly and professionally.
• Train end-users on hardware, software, and internal systems.
• Monitor and optimize hardware, software, and system performance.
• Support network connectivity (Cisco routers, switches, wireless access points).
• Conduct Wi-Fi coverage checks, failover testing, and physical cabling verification.
• Assist engineers with troubleshooting and confirm alignment with design documentation.
• Perform inventory tasks: scan asset tags, assign building/room locations, verify device counts (monitors, keyboards, etc.), confirm devices power on and connect to data ports.
• Provide on-site support during employee arrival and go-live periods.
• Assist with staging equipment for installation.
• Document technical processes and maintain accurate knowledge libraries.

Requirements

• 2-5 years of experience in IT support or helpdesk roles.
• Strong troubleshooting skills and customer service mindset.
• Solid understanding of computer hardware and software.
• Basic knowledge of networking concepts (entry-level OK).
• Experience with IT helpdesk/ticketing systems.
• Ability to train end-users effectively.
• Strong communication and interpersonal skills.
• Experience documenting procedures and technical steps.