Technical Support Student

About the role

Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attract customers worldwide, and guide people in their daily lives. At Daktronics, you’ll engage in meaningful work and have the chance to grow both personally and professionally. Our internships and student positions offer hands-on experience, mentorship, and the opportunity to develop a deep understanding of our products and industry practices. You’ll have a mentor who will challenge you to find solutions, take initiative and develop a strong understanding of Daktronics products, practices, and procedures. We are committed to providing the resources and mentorship necessary to thrive in your position, ensuring you feel supported and are successful.

Responsibilities

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Receive technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
• When you start your career in a student position with Daktronics, you’ll put your classroom knowledge to the test in a professional setting.
• You’ll provide technical support for customers with Daktronics products and solutions, where you’ll troubleshoot complex issues, create plans of action for onsite service, advise on part replacement, and provide operational assistance, amongst other diverse responsibilities.
• We provide a complete and fully remote training on our products and solutions.
• Through the training you’ll be paired with a mentor who will guide and challenge you to find solutions to technical issues.
• During your employment with us you can develop proficiency with the following skills:
  • Operation and Design of Daktronics solutions
  • Electronics Troubleshooting
  • Network Troubleshooting
  • Software Operation
  • Operating System Troubleshooting
  • Hardware Troubleshooting

Growth opportunities

You’ll discover that our student roles align closely with our full-time Technical Support Engineering position, and that Daktronics actively seeks to hire, promote, and reward people who consistently provide outstanding service to our customers. Other opportunities for growth from the Technical Support Engineering roles are:

• Project Management – Installation of Daktronics solutions, or internal project management
• Account Service Management – Managing and building customer relationships
• Field Service Engineer – Onsite support of customer equipment and live events
• Design Engineering – Develop and Design Daktronics solutions
• Electrical Engineering
• Software Engineering
• Leadership Roles – Various opportunities leading teams, projects, or developing others

Schedule

Applicants should be available to work approximately 15 hours per week (maximum of 20 hours per week) during the academic year and up to 40 hours per week during the summer.

Location

Position has opportunity to work from a US Based home office. This position is open to candidates eligible to work in Sioux Falls, South Dakota.

Pay and benefits

The typical hiring range for