Technical Support Specialist - Yuma

About the role

This position will be located at our Main Yuma Branch: 2799 S 4th Ave, Yuma, AZ 85364. Installs, modifies, and repairs computer hardware and software systems. Analyzes system performance and troubleshoots issues. Provides technical assistance and training to system users.

Responsibilities

• Analyzes end user needs and orders.
• Installs and readies hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Loads software such as operating systems, office, and operations software onto computers.
• Responds to inquiries on systems operations, diagnosing and addressing system hardware, software, and operator issues.
• Provides updates, status, and completion information to management, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Instructs users in use of equipment, software, and related material.
• Enters commands and observes system functions to verify correct system operation.
• Monitors and maintains anti-virus programs to ensure desktop computer systems integrity.
• Adds, deletes, and modifies associates' profiles and system permissions as required on network servers and applications.
• Coordinates activities with network services or other information systems groups.
• Maintains software licensing records and hardware inventory to ensure effective operations and compliance.
• Escalates major system problems to computer operations, engineering, or application support.
• Performs basic telephone maintenance.
• Performs other duties as assigned.

Qualifications

• High school diploma. Bachelor's degree preferred, or completion of related coursework/certification.
• One to two years' help desk/computer desktop troubleshooting experience, or equivalent combination of education and experience.
• Experience in computer operating systems, desktop application software and computer hardware.
• Travel may be required for implementing, delivering, and repairing equipment to company locations.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ...and much more. Explore all the details in our comprehensive Benefits Booklet
• Target hiring range $56,823.44 - $71,029.30