Technical Support Specialist - Utilities

What You Will Contribute

As a Technical Product Specialist I at Badger Meter, you’ll serve as a key point of contact for customers across North America—helping them troubleshoot issues, restore service, and get the most out of our smart water solutions. This is a high-impact, customer-facing technical support role where you’ll combine problem-solving skills with clear communication to guide customers through real-world product challenges. You’ll play a critical role in maintaining customer confidence—especially during time-sensitive or high-pressure situations.

What You’ll Do

• Customer Support & Troubleshooting
• Respond to customer inquiries via phone, email, and other communication channels with professionalism and urgency
• Diagnose and resolve product issues using structured troubleshooting methods
• Clearly explain technical concepts to customers with varying levels of technical knowledge
• Document interactions, troubleshooting steps, and outcomes with accuracy and detail
• Customer Experience
• Build trust with customers by actively listening, clarifying issues, and confirming solutions
• Maintain a calm, confident presence when working with frustrated or impacted customers
• Use de-escalation techniques to manage challenging conversations
• Collaboration & Escalation
• Partner with cross-functional teams (Engineering, Product, Customer Care) to resolve complex issues
• Escalate issues outside your scope while maintaining ownership of the customer experience
• Support internal teams, including Customer Service, with product and configuration questions
• Operations & Workload Management
• Manage multiple customer interactions in a high-volume support environment
• Prioritize competing requests and adapt quickly during peak periods or service disruptions
• Participate in rotational on-call or after-hours support as needed

Must-Have Qualifications

• Strong communication skills (verbal and written) with the ability to explain technical concepts clearly
• Ability to stay composed and effective in fast-paced or high-pressure situations
• Demonstrated problem-solving skills and ability to follow structured troubleshooting processes
• Strong attention to detail and documentation accuracy
• Able to manage multiple tasks and customer interactions simultaneously

Preferred Qualifications

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field
• 0–2 years of experience in technical support, customer support, or a similar role
• Exposure to hardware, software, or connected/IoT products
• Familiarity with CRM or ticketing tools