Technical Support Specialist
Position Summary
The Technical Support Specialist assists with product selection, application guidance, and operational troubleshooting for Pulsafeeder’s line of pumps, electronic controllers, and chemical feed systems. They interface with Pulsafeeder representatives, channel partners, and end customers.
Duties And Responsibilities
- Works directly with Pulsafeeder Representatives and Customers to provide technical support for Pulsafeeder's line of pumps, electronic controllers, and complete chemical feed systems.
- Provides technical support requests to Product Managers, Engineers, and others.
- Provides customers with product advisories, announcements, or other technical data as needed while maintaining world-class customer satisfaction.
- May provide training to customers both in-house and in the field as needed.
- Works closely with Customer Service, Product Managers, Quality, and Engineering.
- Possesses a thorough knowledge of Pulsafeeder Products.
- Conducts product warranty investigations and requests the issuance of credit memos as needed in accordance with ISO 9001 procedures.
- This function will initiate RMA actions with related submission of credit memos.
- Aids customers, internal and external, in selecting parts required for product repair.
- Handles customer issues arising from the use of Pulsafeeder products.
- Handles requests for replacing defective parts.
- Resolves customer complaints and technical issues.
- Assists with other duties as assigned.
General Qualifications
- Associates degree in business or technical field is preferred.
- 2 years’ experience working in a manufacturing environment. Experience in Assembly, Design, or Quality is preferred.
- Requires exceptional analytical and problem-solving skills.
- Candidate must have the ability to independently gather information and apply knowledge to arrive at efficient solutions for our customers.
- Experience working with customers to resolve technical problems and issues.
- Experience with presentations and comfortable teaching in front of a group preferred.
- Excellent organizational skills and attention to detail.
- Anticipates and prevents problems while thinking independently.
Physical Requirements
- Ability to remain in a stationary position (e.g., sitting or standing) for extended periods.
- Onsite presence required Monday through Friday during standard business hours.
Pay
The hourly compensation for this position ranges from $28.00 to $29.00. The starting compensation for this position is $29.00 per hour. This position may be eligible for a performance-based bonus plan.
Benefits Package
Our comprehensive U.S. benefit offerings include:
- Health benefits
- 401(k) retirement savings program with company match
- PTO
- and more.
More information on our benefits and rewards can be found on our career page: here.
Total Rewards
The starting compensation for this position is $29.00 per hour.
IDEX is an Equal Opportunity Employer
Idex gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.