Technical Support Specialist

About the role

This position is open to applicants or individuals who are located in or around Groveport, OH and able to work either 1st or 2nd shift scheduled with flexibility for longer hours based off of business and peak needs.

Responsibilities

• Troubleshoot communication issues on computers and tablets.
• Un-rack/rack network/server equipment in IDFs and MDFs.
• Troubleshoot network issues.
• Trace network cables.
• Run troubleshooting commands from a Windows computer.
• Understand subnets, VLANs, routing, etc.
• Differentiate between 1g vs 10g fiber modules, single mode vs multimode, fiber connectors (SC/ST/LC).
• Familiarity with desktop and mobile platforms – including Windows 10/11, macOS, Android and iOS.
• Familiarity with scanner technology such as Zebra handheld and stationary scanners.
• Basic computer knowledge.
• Excellent communication to clearly communicate between technical and non-technical audiences.
• Create general technical documentation.
• Eagerness to learn and develop skills.
• Follow guidelines set forth by our cyber security department and other internal controls.
• Work hand in hand with fulfilment center operations to support tickets for internal operational readiness.
• Oversight of all IT inventory at the facility.
• Finger on the pulse of the facility / operational ebbs and flows, understand when to request equipment.
• Raise awareness to Tier 2 Support team when issues seem critical to operational success.
• Team-first attitude and willingness to help your co-workers provide excellent customer service.
• Troubleshoot paper and label printers.
• Provide eyes and hands for our remote network team.
• Roll out new IT equipment (computers, printers, scanners, scales, peripherals) when projects arise.
• Ability to lift 50 lbs, safely, repeatedly throughout the day.
• Ability and willingness to work all major US holidays, except Christmas and New Year’s Day.

Requirements

• Experience with systems documentation and system troubleshooting.
• High level support experience.
• Retail experience.
• Excellent verbal and written communication skills.
• Technical analysis and support.
• Demonstrated knowledge of basic hardware/software installation, configuration, and capabilities.
• Results oriented track record.

Qualifications

• 4-year college degree or technical training certification.
• 5-8 years of IT experience.