Technical Support Specialist RF/LMR - Bilingual (Spanish)

Job Summary

A leading global provider of advanced wireless communication systems is seeking a Technical Support Specialist to join their expanding team. The role involves providing high-quality Level I technical support, guiding clients through complex product features, troubleshooting system issues, and ensuring compatibility with third-party equipment.

Responsibilities

• Provide high-quality Level I technical support via phone and email to dealers, service centers, sales staff, and end-users; open and manage service tickets efficiently.
• Explain complex product features, specifications, and configurations using technical manuals, brochures, and help systems.
• Guide clients through custom programming variations to meet unique end-user requirements, and troubleshoot programming data file errors.
• Collaborate with dealers and end-users to collect data, duplicate field issues in a lab setting, and identify corrective actions for entire communication systems.
• Utilize specialized test equipment to replicate technical issues and provide data-driven evidence of potential quality or product anomalies.
• Assess and advise on the compatibility of company products with third-party manufacturer equipment based on hands-on evaluation.

Qualifications

• 2+ years of professional experience in electronics, wireless communications, or technical support.
• Fully bilingual and fluent in both English and Spanish (written and verbal), with the ability to explain complex technical concepts in both languages.
• Direct, hands-on experience with either Land Mobile Radio (LMR) systems or Radio Frequency (RF) technology.