Technical Support Specialist (Los Angeles)

Primary Responsibilities

• Provide one-on-one technical support for customers by actively listening and understanding issues and providing timely and appropriate solutions.
• Answer questions, demonstrate features, troubleshoot and resolve issues via phone or email communication.
• Perform installation of equipment and training for end users.
• Perform required upgrades of software remotely.
• Document all customer calls using SalesForce.

Requirements

• Maintain client confidence by keeping protected health information confidential.

Qualifications

• Hands-on support and service experience in health-care or medical device industry in support of end users.
• Excellent Trouble Shooting and telephone skills.
• Knowledgeable in computer and network administration.
• Technical competence in using and trouble-shooting medical devices or computers.
• Ability to troubleshoot, diagnose and repair computer hardware and software issues, bugs or problems.
• Familiarity with medical imaging, DICOM and PACS.
• Excellent oral and written communication skills.
• Willing to travel.
• Limited X-ray Tech or Experience with Imaging Equipment or Anatomy a plus.

Education

• Bachelor’s Degree (B.A.) from four-year college or university.
• Completion of Radiologic Technician Program or Medical Imaging Program a plus.

Experience

• 1-3 years technical support experience.

Skills

• Proficient with Microsoft Word, Excel and SalesForce.com.