Technical Support Specialist

Brief Description About PARIC Since 1979, PARIC has been a leader in general contracting, construction management, and design-build services. As one of the largest, privately-held companies in the Midwest, we are committed to investing in our communities and building lasting client relationships. At PARIC, our employees operate in alignment with our core values, ensuring a safe, client-focused approach that delivers excellence on every project. We hire top talent, provide cutting-edge tools and training and turn our clients’ visions into reality. PARIC’s Core Values POWER OF ONE TEAM – Because people are the force behind every success. We have unity in purpose and diversity in talent. EXCEEDING EXPECTATIONS – Because surpassing all expectations is so profoundly satisfying. This commitment to excellence extends to every employee and to every project. ENHANCING OUR COMMUNITY – Because we build more than buildings. We give our time, talents and resources to a range of community efforts. DOING WHAT WE SAY – Because as the adage says: “You’re only as good as your word.” If we say something is going to happen, it will happen. RELENTLESS EVOLUTION – Because if you’re not learning from your mistakes, you’re not growing. We embrace positive change, face challenges head-on and get even better with every project. Role: Technical Support Specialist Position Description PARIC is seeking a Technical Support Specialist to join our IT team and provide day-to-day technology support to employees across our office and field operations. This position will serve as a key point of contact for employees experiencing technology-related issues and will assist with troubleshooting hardware, software, mobile devices, and other IT systems. The Technical Support Specialist will work closely with the broader IT team to resolve issues, support technology deployments, and help ensure our employees have the tools they need to work effectively. This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, working with people, and gaining hands-on experience across a variety of technologies and systems. Responsibilities Provide remote and in-person technical support for employees experiencing hardware, software, system, and mobile-device issuesTroubleshoot and resolve support requests, escalating more complex issues as appropriateAssist with deployment, replacement, and configuration of laptops, workstations, smartphones, tablets, and related equipmentSupport Microsoft 365 applications and user administrationAssist with Active Directory user and account administrationSupport mobile device and laptop management through Microsoft IntuneTroubleshoot basic network and connectivity issuesAssist with phone and mobile carrier administration, including Verizon and AT&TSet up technology for new employees and provide basic technology orientation and trainingSupport office workstation setups, including monitors, docking stations, peripherals, and cable managementAssist with conference room technology, including Zoom Rooms, Microsoft Teams Rooms, and Crestron systemsSupport cybersecurity practices and tools, including MFA and antivirus solutionsDocument issues and resolutions and help maintain IT processes and proceduresPeriodically travel to PARIC jobsites to assist with technology setup and troubleshooting Skills And Qualifications Required: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent education and experience0–2 years of IT or related relevant experienceStrong interest in technology, troubleshooting, and IT supportExcellent communication and customer-service skills, with the ability to explain technical concepts to non-technical usersStrong organizational, time-management, and prioritization skillsAbility to troubleshoot problems and identify practical solutionsAbility to work effectively both independently and as part of a teamWillingness to learn new technologies and adapt to changing business needsAbility to periodically travel to local jobsites as needed Preferred: Familiarity with Microsoft 365, Active Directory, Microsoft Intune, Windows environments, or mobile-device supportBasic understanding of networking and cybersecurity concepts Why Join Us? We offer comprehensive benefits including but not limited to medical, dental, and vision coverage, flexible PTO, 10 Paid Holidays per year, life and AD&D, short and long-term disability coverage, participation in a 401k program that includes company match, and many other additional voluntary benefits.Career development and professional growth opportunities.A collaborative and inclusive workplace culture rooted in our core values. AAP/EEO Statement PARIC is an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected Veteran status.